Manager, Controls Management (US) - QA Methodology, Deposit Operations

Work Location:
Lewiston, Maine, United States of America

Hours:
40

Pay Details:
$86,840 - $130,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:
Enterprise Enabling Functions
Job Description:

The Deposit Operations QA Methodology Manager is responsible for supervising QA reviews within Deposit Operations to help strengthen processes conducted by Core Operations QA Methodology. This role will collaborate with Control Framework partners across Core Operations, as well Operations Leadership. The QA Methodology Manager will oversee the processing of QA reviews and reporting of results to business partners, while handling any escalated issues.

Position will Manage a staff of QA Analysts that are responsible for completing QA reviews for Deposit Operations processes. Position will communicate with functional area management to resolve escalated QA error challenges and complete administrative tasks including reviewing QA staff's work, maintaining errors logs and compiling monthly status reports. Position will review and/or create QA procedures and testing sheets, as needed, and collaborate with peers in QA Management to drive continuous improvement of the QA program.

The Manager, Controls Management uses Risk and Control and Bank Operations knowledge to strengthen and support the control environment across Core Operations. Partners with key risk and control partners across the bank to provide an end to end and consistent approach to managing controls within the lines of business. Analyzes control processes and breakdowns to provide business line support and develop effective solutions.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance, and promoting teamwork
• Supports the documentation and maintenance of key 1A Control Management frameworks and processes
• Serves as a Subject Matter Expert on the control environment and management for Core Operations for areas of focus
• Challenges existing processes and controls, and make recommendations as necessary
• Participates as a member of the team in executing assigned deliverables in key areas of focus
• Supports the Core Operations Control Management team by continuously developing knowledge in own area
• Identifies risk and potential control failures, and makes recommendations to mitigate risk, ensuring the timely opening and remediation of self-identified findings as necessary
• Provides training and support the line of businesses within Core Operations in increasing their Risk and Control knowledge
• Contribute to relevant reporting and key risk insights
• Ensures alignment with customer expectations to deliver a WOW! Experience
• Participates as a member of the team in executing assigned deliverables in key areas of focus
• Requires innovative thinking to develop new solutions impacting areas of responsibility

Education & Experience:

• Bachelors degree
• 7+ years relevant Risk & Controls or Bank Operations experience
• Excellent written and oral communication skills
• Conceptual thinker, ability to wade through processes and data and arrive at conclusions
• Strong leadership & team collaboration skills
• Ability to effectively manage multiple projects and priorities simultaneously

Preferred Qualifications:

• Experience working in a High-Risk operations control environment.
• Experience managing, coaching, and motivating a large team of direct reports.
• Experience with building and managing various business line partnerships and collaboration.
• Prior experience with Quality Assurance testing
• Familiarity with Deposit Operations through direct work experience or risk partner oversight
• Experience in procedure development and implementation.
• Knowledge of MS Excel with ability to troubleshoot formula errors.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.