Manager, Credit & Collections

As the Manager, Credit & Collections you'll play a critical role in establishing a new pillar of Figma's revenue operations team. You will have the opportunity to build our credit and collections process from scratch and form a new team to support your vision. We have some exciting initiatives in store for the upcoming year - you will get to drive meaningful change!
What you'll do at Figma:

• Develop a credit program to evaluate client risk and identify client credit worthiness; implement approval levels for extension of credit and/or payment plans for delinquent accounts
• Work directly with clients to understand payment delays and work with customer service teams and clients to remove barriers to payment
• Maintain, track, and report credit and collections scoreboard statistics and metrics
• Update internal systems as necessary with contact details, conversations and issues affecting payments
• Establish policies and procedures that include research and analysis in order to make recommendations to the revenue recognition team
• Develop a team culture that emphasizes customer service, accountability, quality, continuous improvement, key employee retention and development, and high performance
• Customer vendor form & invoice portal management
• Monitor and evaluate risk on an ongoing basis, anticipating and mitigating potential risks and escalating red flags to key stakeholders
• Proactively monitor client receivables and set weekly targets for the team to prioritize collection efforts to drive DSO improvement
• Own bad debt write-off analysis
• Adhere to credit & collections policies, SOX and internal controls
• Implement and maintain Dun & Bradstreet, and Tesorio

We'd love to hear from you if you have:

• Bachelor's Degree in Accounting or related field preferred
• 4-6 years of AR/Collections Management experience in a high-volume environment, 1+ year(s) managing a team
• Excellent written and verbal communication skills in English
• Proficient negotiation skills
• Ability to perform credit analysis and understanding of financial statements
• Very strong Microsoft Excel skills (lookup functions, pivot tables, etc.) and experience working with large amounts of data
• Strong analytical skills, accuracy and attention to detail a must
• Strong Leadership & Team building skills
• Demonstrated ability to effectively work cross functionally with all levels of a company, particularly executive sales management
• Commitment to excellent customer service
• Exposure to Netsuite, Dun & Bradstreet, and Tesorio is a plus

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
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