Manager, Credit & Collections

Join our team at Checkr as the Manager, Credit & Collections and utilize your strong leadership and business skills to lead all aspects of the credit and collections functions. You will oversee a hard-working team and distribute workload to ensure proper staff coverage. Foster a professional, can-do attitude as you enhance strategies to increase successful collections while building strong relationships within the team and with other department managers to support company goals. As the Manager, Credit & Collections, you will report to the Director of Shared Services. 

Responsibilities:

• Manage the team to ensure activities that support collections are performed timely and effectively.  Some of the core activities include responding to customer inquiries, researching accounts with past due invoices, and contacting customers to collect and resolve unpaid invoices.
• Develop and enhance processes and procedures to ensure collection strategies are being followed and work effectively.    
• Hire, train, and develop a high performing credit and collections team. 
• Foster strong relationships with Customer Success, Billing, and Accounts Receivable, to ensure customer inquiries and billing issues are being quickly and effectively resolved leading to more timely payment and a positive customer experience.  
• Assist the team in resolving customer complaints and escalating accounts with high dollar or multiple, unpaid invoices.  
• Continually look for ways to increase team effectiveness, improvement systems and processes, and reduce bad debt write-offs.
• Manage the company’s trade credit approval process and respond to requests from Sales and Customer Success for extended payment terms.
• Develop internal reports and KPI’s pertaining to collections to share with the team and leadership as needed. 
• Partner with internal teams and develop relationships to ensure positive collaboration.
• Assist with day-to-day, monthly, and year-end operations of the accounting and finance department.

What you bring:

• Bachelor’s Degree in Accounting, Finance or related field
• 5+ years of credit and collections-related work experience
• Strong knowledge of ERP systems (preferably Oracle)
• Experience with JIRA and Zendesk a strong plus
• Proficient in MS Office (especially Excel); familiarity with databases and SQL a plus
• Excellent organizational abilities, attention to detail, strong written and oral communication skills
• Ability to work independently with minimal oversight, and proven ability to drive process improvements

What you get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to 25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend, home office stipend

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. The salary range for this role is $84,035 to $174,915.
Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.