Manager CRM Effectiveness

Republic Services is a leader in Environmental Services, partnering with customers to create a more sustainable world.

We are Sustainability in Action - our promise to be environmentally responsible and to help our customers be environmentally responsible too.

Why choose Republic?

Joining Republic isn't just about taking on a new job, it's about making a commitment to create a more sustainable world together. Our people provide an essential service, serving and impacting customers, neighborhoods, and communities everywhere.

As a company, we are proud of our values and encourage those who share in our aspirations to join our team:

• We protect our colleagues and communities through safe practices everywhere, every day.
• We are committed to serving our customers and communities by going above and beyond to exceed expectations.
• We take action to improve neighborhoods and communities by being environmentally responsible and creating a more sustainable world.
• We are driven to deliver results in the right way.
• We encourage a human centered culture that honors the unique potential and dignity of every person.

POSITION SUMMARY: Reporting to the Director, CRM Effectiveness, the Manager CRM Effectiveness (Sales) strategically manages and implements solutions for Sales that improve sales effectiveness and efficiency. This role will ensure processes and systems support are improved throughout all sales verticals within the company. The Manager CRM Effectiveness will work closely with business and IT stakeholders and/or outside vendor(s) to design, develop, test, train and implement solutions that meet the evolving needs of Sales. Other areas of responsibility include sales reporting, territory alignment, weekly and monthly revenue reporting, and overall sales analysis.

PRINCIPAL RESPONSIBILITIES:

• Serves as an internal subject matter expert on sales processes and technology solutions within the CRM tool primarily for the Sales users.
• Drives innovation and continuous improvement within sales processes, tools, and technology.
• Frequently engages with Management and project stakeholders. Responsible for delivering on assigned projects for the Sales team.
• Works with the Sales training group to ensure all process are rolled out successfully across all sales verticals.
• Builds working relationships and communicates effectively with Corporate and and other key business partners regarding the Sales Effectiveness vision and initiatives.
• Works with other Corporate and Sales team members to manage projects by setting clear expectations and priorities, interacting with decision-makers and ensuring that all agreed upon deliverables are met on time.
• Coordinates business and functional requirement gathering from System Users, Business Owners and Subject Matter Experts.
• Leads efforts to select, configure, develop, and maintain technology solutions, including Salesforce Sales Cloud.
• Responsible for issues relating to Salesforce Sales Cloud technology, application and procedure related questions in the Company.
• Assists with Salesforce reporting and PowerPoint decks for Management.
• Creates detailed project work plans for Sales system development and enhancement projects.
• Executes functional and user acceptance testing as part of project implementation.
• Communicates status, issues, and other critical information in a timely manner.
• Performs other job-related duties as assigned or apparent.

QUALIFICATIONS:

• 3+ years of experience with process design, standardization and technical Salesforce Sales Cloud planning and execution
• 3+ years analytic experience including Salesforce and BI reporting.
• 2+ years of progressive supervisory or management experience.
• Strong analytical skills (Excel, PowerPoint, etc.)
• Previous experience interacting with Management and key stakeholders.

MINIMUM QUALIFICATIONS:

• 7 years' experience in a progressive CRM or Sales role.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:• Comprehensive medical benefits coverage, dental plans and vision coverage.• Health care and dependent care spending accounts. • Short- and long-term disability.• Life insurance and accidental death & dismemberment insurance.• Employee and Family Assistance Program (EAP).• Employee discount programs.• Retirement plan with a generous company match.• Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.