Manager, Customer Account Management

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

About the team:

UKG is seeking a Manager, Customer Account Managers, for our Strategic SMB sales team. At UKG we foster a company culture that supports success at every level, prioritizing our employees. While the challenges are significant, UKG provides ample support for our sales teams to thrive. You will be tasked with maximizing sales revenue and exceeding annual profitability goals for UKG's Public Sector Sales team. Collaboration is key-you'll work closely with Sales peers and senior leadership across functional areas to establish strong partnerships that drive incredible success for your team of sales executives and our customers.

About the role:

As the Manager of Customer Account Managers, you will be responsible for guiding your team of high-performing Customer Account Managers to surpass annual revenue targets for UKG's Pro, Dimensions, and Ready products, catering to a customer base of 200-500 employees across various industries. This team operates within a highly effective sales process and is supported by comprehensive pre-sales and sales operations teams. This position reports directly to the VP of Customer Account Management.

Responsibilities:

• Meet and exceed revenue targets.
• Set and execute an aggressive sales execution strategy to generate strong annual revenue growth.
• Drive long term success with a focus on coaching, development and building high performing teams to ensure revenue growth year over year.
• Establish sales best practices and metrics for pipeline growth, pipeline accuracy and integrity, accurate forecasting, product and industry knowledge and standardized sales strategies and account reviews
• Maintain key customer relationships and develop and implement strategies for sales
• Create and foster a customer-first, employee-centric highly engaged culture, leading by example through UKG's values of United, Kind, and Growing
• Conducts weekly progress meetings with each Sales Executive to review pipeline, sales activity, and obstacles.
• Fosters peer collaboration across sales team to enhance the performance of everyone.
• Provide feedback to UKG senior management on market trends and methods to become more effective in meeting our goals through deeper service to our customers.

About You:

Basic Qualifications:

• 5+ years managing a diverse team in sales, presales, or similar organizations
• Minimum of 5 years selling to C level executives
• Must be located in Central to Western US.

Preferred Qualifications

• Proven experience leading or selling SaaS/WFM/HCM software solutions to C level Executives.
• Proven success working within a highly matrixed organization and establishing strong relationships across all functions.
• Strong interpersonal skills with a high degree of emotional intelligence with the ability to hire, on-board and train new Sales Executives.
• Consistently exceeded quota and team goals.
• Strong negotiation, written and verbal communication skills.
• Experience leading high-performing Sales teams within the Mid-Market space.
• Bachelor's degree or equivalent
• Ability to travel 50%

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].

The base salary range for this position is $130,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers