Manager Customer Data

Republic Services is a leader in Environmental Services, partnering with customers to create a more sustainable world.

We are Sustainability in Action - our promise to be environmentally responsible and to help our customers be environmentally responsible too.

Why choose Republic?

Joining Republic isn't just about taking on a new job, it's about making a commitment to create a more sustainable world together. Our people provide an essential service, serving and impacting customers, neighborhoods, and communities everywhere.

As a company, we are proud of our values and encourage those who share in our aspirations to join our team:

• We protect our colleagues and communities through safe practices everywhere, every day.
• We are committed to serving our customers and communities by going above and beyond to exceed expectations.
• We take action to improve neighborhoods and communities by being environmentally responsible and creating a more sustainable world.
• We are driven to deliver results in the right way.
• We encourage a human centered culture that honors the unique potential and dignity of every person.

Position Summary

The Customer Data Manager will lead the Customer Master Data Management efforts with a focus on supporting digital transformation projects including Customer Zeal and ERP Retirement. They will be responsible for providing business direction for both B2C and B2B customers mastering and partnering closely with integration teams to ensure mastered data is accurately moved throughout the business. They will work closely with our Data Governance team and set the priority for governance and Data Quality activities.

Principle Responsibilities

• Serve as key liaison for Customer Data and OTC teams to ensure that roadmaps and priorities are aligned and OTC needs are accurately captured and executed from the Customer Data perspective.
• Work closely with OTC team to identify and prioritize attributes and source systems that need to be mastered.
• Ensure that Customer Data efforts are delivered on time and in the priority needed by the business.
• Define "fit for purpose" standards for each attribute and work with various departments to ensure data is entered to meet these standards.
• Create durable processes to ensure that data standards are met throughout the data lifecycle.
• Create a data-first culture and work with key stakeholders at headquarters and in the field to ensure best practices are met at all points of customer data entry including update process.
• Determine what success looks like, develop KPIs and create reporting strategy for the health of Customer Data attributes to support digital transformation efforts.
• Work closely with IT to determine durable error tracking and process for data remediation should errors occur.
• Collaborate with the Data Governance team to ensure customer data accessibility across the enterprise.

QUALIFICATIONS:

• 3+ years in the Environmental Solution or Waste industries preferred.
• 5 years building and/or managing digital products including planning, developing, executing and measuring outcomes.
• Experience creating a data-first culture that led to improvements in data quality.
• Cross-functional leadership with ability to influence stakeholders and build consensus in a matrixed organization structure.
• Process-oriented, mindset of continual improvement; real passion for ingesting and analyzing data, documenting processes with the intent of driving progressive improvements and significant innovation.

MINIMUM QUALIFICATIONS:

• Bachelor's Degree in Computer Science, Business, Marketing or related fields or work equivalency.
• 3+ years experience with technology and data platforms including Master Data Management systems, Data Quality tools and/or Customer Relationship Management (CRM) software.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:• Comprehensive medical benefits coverage, dental plans and vision coverage.• Health care and dependent care spending accounts. • Short- and long-term disability.• Life insurance and accidental death & dismemberment insurance.• Employee and Family Assistance Program (EAP).• Employee discount programs.• 401(k) plan with a generous company match.• Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.