Manager, Customer Lifecycle

What starts with YOU, moves the world! 

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Manager, Customer Lifecycle based at our Greenville, NC location. 

What you will do: 

• Lead and oversee the end-to-end customer lifecycle, ensuring seamless aftersales experiences that foster customer retention and satisfaction. 

• Manage and coordinate Sales Operations and Service Operations teams to optimize order fulfillment, inventory management, and service delivery for Major Account customers. 

• Drive operational excellence by ensuring that customer orders are executed flawlessly, from order placement to delivery and invoicing, while minimizing excess inventory. 

• Oversee the execution of OEM-led services such as maintenance and centralized billing, ensuring contractual obligations are met and customer expectations are exceeded. 

• Develop and nurture strong relationships with customers and dealers, strategically addressing pain points to enhance customer retention and growth. 

• Collaborate with internal teams and external partners to continuously improve processes and deliver exceptional customer service. 

Who you are: 

• A proactive leader with strong communication skills, capable of engaging effectively with colleagues at all levels and locations within the organization and dealer network. 

• Adaptable and quick to respond to shifting priorities, with the ability to provide insightful business strategies that drive sales and operational excellence. 

• Customer-focused with a deep understanding of service and operations management, dedicated to building long-term customer relationships. 

What you will need: 

• Bachelor's Degree in a business-related field from an accredited institution. 

• Minimum of 8 years of relevant business experience. 

Skills, Experience, & Abilities  

• Strong critical thinking, organizational, and project management skills, with the ability to lead and manage teams and initiatives independently. 

• Proven leadership skills to engage, motivate, and build collaborative teams across departments and levels within the organization. 

• Proficiency in order management systems, CRM tools, and service platforms, with experience in Salesforce.com preferred. 

• Excellent communication and presentation skills, with advanced proficiency in Microsoft Office Suite. 

• Ability to develop and implement process improvements that reduce manual tasks and enhance customer services. 

• Strong decision-making skills, with the ability to assess situations, prioritize actions, and mitigate risks in the best interest of the customer and organization. 

• Financial acumen, with a solid understanding of balance sheets and P&L statements. 

• Experience and understanding of the lift truck industry, truck applications, and service management areas of the business. 

Who we are: 

Hyster-Yale Materials Handling, Inc, designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, Hyster-Yale Materials Handling, Inc, have been building relationships with our customers, suppliers, dealers, and employees for over 90 years. 

What we offer: 

Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).