Manager, Customer & Marketing Analytics | Data

Job Description

We are searching for a Marketing & Customer Analytics expert with a deep technical foundation and a knack for translating complex analyses into actionable business insights. As a Manager of Marketing Analytics, you will lead Pizza Hut to new heights by owning and executing comprehensive analyses and projects from start to finish. This encompasses everything from opportunity identification and problem scoping to analysis execution and synthesizing results for stakeholders and leadership.

Within the Marketing & Customer Analytics group, you'll play a pivotal role in leveraging data and technology for strategic decision-making across the organization. Your work will span the full spectrum of Marketing Analytics, including market testing of new products, evaluation of disruptive value constructs through full experimental design, and gaining deeper customer insights using our new Customer Data Platform.

Responsibilities

• Own end-to-end identification of opportunities, development, and execution of advanced modeling for customer behavior (Churn model, Customer Lifetime value, Causal Inference for Treatment variables)
• Execute, improve, and streamline data processes to enhance understanding of our business health and performance using SQL, Python/R, and Excel among other analytical tools.
• Develop a comprehensive view of our customers, integrating data from our Customer Data Platform to inform strategic decisions.
• Lead market testing for new products and value constructs, employing full experimental design to validate business strategies.
• Craft and deliver presentations that translate complex analytical findings into clear, impactful business statements and conclusions.
• Foster strong partnerships with stakeholders, providing actionable insights to drive business opportunities.
• Stay at the forefront of industry trends, continuously updating your toolkit with new analytics tools and techniques.
• Collaborate with cross-functional teams to uncover business opportunities and influence strategy through data-driven insights.

Minimum Requirements

Education: 8+ years with a Bachelor's degree, or 5+ years with a Master's Degree, or 3+ years with a Doctorate in Computer Science, Statistics, Mathematics, or a related field.

Experience & Skills: Required

• 7+ years of experience in analytics, with a specialized focus on marketing and/or customer analytics.
• Demonstrated technical expertise in SQL, with the ability to conduct sophisticated analyses using Python or R, and proficiency in Excel.
• Understanding and Experience applying advanced statistical methods to inform business strategies, while validating the underlying assumptions
• Exceptional ability to communicate technical subjects clearly and concisely, turning complex analyses into pithy, business-oriented statements and conclusions.
• Strong analytical and problem-solving skills, capable of breaking down complex issues into manageable components while focusing on critical business objectives.
• Experience with data management and manipulation tools, with a willingness to broaden this skill set.
• Experience in developing and maintaining dashboard-based reporting through BI tools (Tableau or Power BI, with a preference for Tableau).

Key Characteristics:

• Outstanding stakeholder management and partnership capabilities.
• Visionary thinking, with the ability to always see the bigger picture.
• Proficiency in building decks and translating intricate details into understandable takeaways.
• Technically astute, with a strong grounding in SQL and the conversion of insights to practical applications

We are looking for a candidate who is not only passionate about customer and marketing analytics but also possesses a strong analytical mindset and a desire to drive significant impact in a dynamic environment. If you excel at turning data into strategic insights and are eager to lead in the realm of Marketing Analytics, Pizza Hut welcomes you to apply.

Salary Range: $127,300 to $149,800 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate's location, experience, and other job-related factors.

Benefits: Employees (and their eligible family members) may enroll in the following types of insurance coverage: medical, dental, vision, legal, and accidental death and dismemberment, as well as FSA/HSA (depending on enrolled medical plan). Yum! also provides short-term disability, long-term disability, and life insurance. Employees may enroll in our 401(k) plan. Yum! provides 4 weeks of vacation, paid sick leave, 10 paid holidays, a floating day off and 2 paid days for volunteer time each calendar year. To learn more about working at Yum! -Click here.

At Yum!, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. YUM! Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum Connect, LLC ("Yum Digital and Technology")(collectively, "Yum") is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Yum! is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.

US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and supplement and the Pay Transparency Policy Statement.

About Us

Who We Are

Founded in 1958, Pizza Hut - a subsidiary of Yum! Brands, Inc. - now operates more than 18,000 restaurants in more than 100 countries. Pizza Hut is leading the way in providing customers with great experiences, innovating with technology and new products, as well as delivering exceptional service.

Our People & Culture

We're looking for people who LOVE pizza and thrive in a fun, past paced, and customer-centric environment. At our corporate campuses, Pizza Hut has created the perfect place for you to grow your career. Every day, you'll work to support our franchisees and teams across the U.S., continuously challenging yourself to feed more possibilities. In return, we'll provide professional development and career growth opportunities so that you can become your best and achieve your goals. And we'll sweeten the deal by immersing you in our world-class recognition culture and providing a robust array of benefits, some highlights include:

• Hybrid work schedule and year-round half day Friday's
• Onsite childcare through Bright Horizons
• Onsite dining center
• Onsite dry cleaning and laundry services
• 24/7 Onsite gym with fitness classes and personal trainer sessions
• 4 weeks of vacation per year plus holidays and time off for volunteering
• Tuition reimbursement and education benefits
• Generous parental leave for all new parents and adoption assistance program
• 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
• Comprehensive medical & dental including prescription drug benefits and 100% preventive care
• And more honestly to many to name, visit here for more info

Giving Back

As a global company, Pizza Hut aims to make the world better by acting responsibly with respect to food, planet and people. Whether it's donating food through the Harvest Program or supporting literacy with the Pizza Hut BOOK IT! Program - the company, our franchisees and our team members are committed to improving the communities we serve.

Pizza Hut is an equal opportunity workplace and committed to fostering an inclusive, diverse culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability and genetic information (including family medical history).