Manager Customer Operations

Bring YOUR energy to Alliant Energy!

At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy", it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off.

Job Summary

Join Alliant Energy in this vital role as a Manager of Customer Operations. You will manages and provide leadership for basic to complex system operations, maintenance and reliability and emergency response work. Additionally, you will be responsible for providing supervision for crew leads and individual contributors. This position is also a contact for company leadership within the community. Responsible for maintaining relationships with community officials and retail customers as needed. This position will work with the System and Process owners to implement process and system changes and provide feedback on process improvements.

• Substation management in Anamosa, Burlington, Cedar Rapids, Clinton and Washington.
• Responsible for management of and provides leadership for basic to complex substation construction and maintenance.

What you will do

• Performs the planning, coordination and management of gas and electric operations activities in an assigned geographic area including resources and material involved with new customer projects and system improvement projects, routine maintenance and emergency work. Responsible for ensuring resources are available, trained, and assigned to address system reliability issues and system improvements. May manage agricultural, small business and residential, service, sales, and conservation activities.
• Works with System and Process owners to implement process improvements.
• Responsible for providing the company's strategic and long-range plan to employees in their department.
• Manage to budget and be able to account for variances.
• Performs all management duties including, but not limited to, hiring, performance reviews, salary recommendations, discipline, ensure employees report to work fit for duty, leadership, grievance resolution, coaching & counseling, models Alliant Energy's Core Values at all times.
• Provides resources for project management, construction management and closing process of the company gas or electric construction activities. Supports the cost effective management of all phases of standard construction, operations, and maintenance.
• Projects a positive leadership role within the company. Participates on policy making teams, committees, and cross-functional teams.
• Demonstrates leadership in the area of safety. This requires observing and enforcing safety rules and operating practices, encouraging safe work behaviors and promptly correcting conditions and unsafe work behaviors which may lead to accidents. With the assistance of the safety department, investigates accidents and safety incidents. Responsible for communicating safety investigation information to management. Responsible for administering and monitoring safety programs and performing safety assessments.
• Responsible for the safe operation of assigned utility systems. Responsible for identification of local issues, resolving or escalating as needed.Acts as the ultimate decision-maker during life-threatening emergency situations involving facilities, people and property.
• Responsible for employee safety, public safety, public property and communication plan both within the company and to the communities served.
• As assigned, takes a leadership role as needed in developing relationships and exchanging information with the communities served. Assists in developing community account plan and plays a key role with community relations as described in the plan. Represents the company on key leadership boards and committees. Responsible for assigned media contacts. Responsible for being a contact to emergency government personnel.
• As needed interacts with customers and ensures all customer interactions with others are handled promptly and efficiently including resolving customer concerns and complaints.Responsible for 24 hours a day, 7 days a week, gas and electric emergency response in an assigned geographic area. This includes assessing risks and costs, determining labor resources, assisting in managing callout procedures and monitoring performance measures for employees involved with emergency response.
• Possesses in-depth knowledge of company labor agreements to ensure proper negotiation and implementation of work rules. In-depth knowledge of business projects detail is essential to facilitate the union management relationship across the company. Within this area is the need to be able to maintain a solid working relationship with union leadership while making strategic recommendations to increase productivity, quality and customer service levels.
• Understands and enforces rules set by regulatory bodies (i.e., DOT, OSHA, DNR).
• Responsible for managing local environmental issues as needed. Acts as primary contact and interfaces with environmental staff on environmental issues directly related to the manager's assigned geographic area. Ensures that no Notice of Violation's are issued against the company in the assigned geographical area assigned.

Education Requirements

• Bachelor's Degree Emphasis in business, engineering, or related area Preferred

Required Experience

• 5 years of experience in large electric construction, gas and electric operations, project management, or related work
• 3 years supervisory experience or equivalent. (Equivalent supervisory experiences may include project management, providing work direction, leadership experience through temporary assignments, roles in the community or external organizations, or other demonstrated leadership experience.)

Other Requirements

• Promotes and supports diversity initiatives and equal employment opportunity.
• Employees in this job classification are covered by the Residency Policy and will be required to live within 60 minutes of their headquarters.
• Must possess a valid driver's license.
• This job is covered by the Department of Transportation regulations on drug and alcohol testing (CFR 49, Parts 40 and 199), and is subject to drug testing according to said regulations.

Knowledge, Skills, and Abilities

• Demonstrated effective leadership skills.
• Demonstrated experience working with labor union management preferred.
• Knowledge of safety rules and applicable electric codes and DOT regulations preferred.
• Demonstrated ability to read and understand utility maps, plan and profiles, and drawings preferred.
• Demonstrated financial skills such as budgeting and basic accounting.
• Demonstrated effective interpersonal, verbal, and written communication skills.
• Demonstrated understanding of information technology applications. Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet, and project management).
• Works in a diverse and inclusive environment.

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

It's not just what we do; it's how we do it.

Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold

Alliant Energy is committed to providing an inclusive work environment for all and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by law.

All candidates selected for employment with Alliant Energy will be required to successfully complete a drug screen and background check.

Disclaimer:

The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Alliant Energy and subsidiaries is an equal opportunity employer that values diversity in the workplace. Applicants in need of a reasonable accommodation for any part of the hiring process, please email [email protected].