Manager, Customer Success

Signifyd is looking for an experienced leader to help build out and manage our Enterprise CS organization. As the Manager of Enterprise Customer Success you'll oversee the ongoing success of our largest accounts. You will lead a team of Customer Success Managers (CSMs) and will partner cross-functionally with multiple teams to ensure delivery of strategic value. Your team will help engage with customers to ensure platform adoption, align on customer's strategic vision and goals, track and drive success metrics/outcomes, and conduct regular business reviews. This is a tremendous opportunity to help shape and scale our CS organization as we meet our hyper-growth plans.
Responsibilities

• Help establish the segment strategy to ensure continued improvement in retention and development of new expansion motion
• Oversee the customer lifecycle to proactively increase adoption and ensure ongoing client value realization, retention, and growth
• Ensure development of team of CSMs through coaching, enablement, and goal setting
• Develop collateral and conduct periodic EBRs with client executive teams to advise and align on strategy
• Develop detailed account plans to help ensure long term success
• Use knowledge of the Signifyd platform to advise the team on best practices product usage
• Ensure swift resolution of account issues, by leveraging resources from cross-functional teams
• Partner with cross-functional resources to achieve company-wide goals
• Embody Signifyd values and serve as a role model for team members

Requirements

• 3+ years of Customer Success Leadership working specifically with enterprise customers and overseeing commercial metrics
• People management experience required
• Willingness to travel when necessary
• Proven customer and change management skills with complex accounts
• Ability to analyze complex situations, develop associated action plans, influence and lead teams to achieve goals
• Creative, resourceful, detail-oriented, and highly organized
• An analytical and metrics-driven work style
• Excellent communication and presentation skills
• Self-starter who excels under ambiguity in a fast-paced, deadline oriented environment
• Passion for e-commerce and new technology
• Background in e-commerce, payments, fraud or data science is a plus

Benefits:

• 4-day workweek
• Discretionary Time Off Policy (Unlimited!)
• Talkspace Online Therapy Membership
• Dedicated learning budget through Learnerbly
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

#LI-Remote
Colorado only*) Minimum salary of $135,000 + bonus + equity + benefits.Our salaries are determined by role, level, and location. The salary minimum displayed on each job posting reflects the minimum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
Benefits in our US offices:

• 4-day workweek
• Discretionary Time Off Policy (Unlimited!)
• BetterHelp Online Therapy Membership
• Dedicated learning budget through Learnerbly
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag