Manager, Customer Success

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere—on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

The Onboarding team is a newer team at MongoDB, so we are looking for a leader who can thrive with a high level of ambiguity and change while inspiring the team to deliver a world class customer onboarding experience. Your team will be working directly with our customers during the most critical phase of their customer journey, and you’ll be helping develop our customer onboarding program further during one of it’s most exciting times.

In addition to recruiting, coaching, mentoring and developing talent, you will also be responsible for crafting and executing programs designed to increase our customers time to value during onboarding, identify expansion opportunities and promote customer adoption of MongoDB.  

You’ll make a massive impact on the careers of your team members while growing your own career alongside a close-knit group of CS leaders across the global CS organization. 

We are looking to speak to candidates who are based in Singapore for our hybrid working model.

What you will be doing

• Identify, recruit and onboard top-talent to scale your team
• Grow and develop a team of engaged and high performing Onboarding CSMs by delivering effective feedback, coaching, enablement, and recognition
• Enable your team to achieve by organizing around a set of key performance indicators to deliver against quarterly and long-term targets
• Partner with our Customer Success Centre of Excellence to design and execute strategic initiatives to build the Onboarding function and better the CS organization as a whole
• Develop trusted relationships with Sales and CS leadership through regular stakeholder engagement and proactive collaboration 

We’re looking for someone with

• Passion for and experience in hiring, developing and managing a team of individual contributors. Your team and their success are your top priority
• A proven track record and experience with fast-growing teams, using data to drive initiatives and guide your decision making processes
• A mind for technology. We’ll teach you all about MongoDB and databases, but our users and products are inherently technical. You should be too
• High organization in your workflows. To lead and execute efficiently, you’ll need to be a specialist in prioritization and time management
• You know how to deal with ambiguity and be able to navigate through it with perseverance, a positive mentality and a point of view. We’re still growing and learning and will look to you to help us establish and evolve processes
• A strong desire to embrace partnership and collaboration. You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc.) and helping to build the Customer Success “brand” across our entire organization 
• Outstanding verbal and written communication skills with the ability to present to a culturally diverse audience both internally and externally
• A Bachelor's degree combined with 2+ years of management experience, preferably in a customer success or onboarding capacity

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

"MongoDB is an equal opportunities employer"