Manager, Customer Success - Strategic Accounts | French or Spanish

POS-27397

As the Manager of the Principal Customer Success Strategic Accounts team you will be responsible for hiring developing coaching and leading a team of Principal Customer Success Managers (CSMs) focused on helping HubSpot’s Corporate customers grow better.

You will partner cross-functionally with sales contract management onboarding technical support product and other teams to deliver a first-class customer experience and help drive long-term customer retention and growth with HubSpot.

This role is open in office hybrd or remote from Germany Ireland the U.K France Belgium or Spain.

In this role you’ll get to

• Lead a team of 8-10 Principal CSM's that is dedicated to delivering a remarkable total customer experience

• Support and direct new and existing Principal CSMs in strategies to build durable customer value

• Serve as a coach and a leader helping to develop the skills of your team as they grow in their career

• Manage day-to-day operations of your team including:  maintaining an accurate forecast managing escalations from your direct reports ensuring the delivery of high quality engagements throughout the customer lifecycle and ensuring teams properly document activities in a timely manner

• Champion initiatives to foster diversity inclusion and belonging within the team and among peers in management

• Analyze customer and performance data to make informed decisions about operational and process changes

• Contribute to and co-manage segment and organization-wide initiatives to enable CSMs

We are looking for people who have

• Experience working at a marketing software management and/or consulting company

• A proven leadership ability to influence develop and empower employees to achieve their best in a fast-paced environment

• Record of success collaborating with all levels of internal management

• Experience navigating and resolving customer escalations

• A Proven track record of executing bold growth strategies and over-performing against company targets and expectations

• Excellent leadership organizational problem solving and decision-making skills

• A deep understanding of marketing sales and service best practices

• A background using data to analyze results and make decisions

• The ability to communicate effectively in small and large groups