Manager, Customer Technology (GPC - CS&S)

Manager, Customer Technology (GPC - CS&S)

Description

JOB SUMMARY:

This position will lead the continuous modernization of technologies that enable the Customer Strategy & Solutions organization within Georgia Power. Being a core part of this process and technology transformation, the successful candidate will have applicable experience related to managing business systems, collecting, and interpreting varying volumes of data, and a proven track record of delivery including implementation of systems and coordination of technology projects. Ultimately, the Customer Technology Manager will work closely with key stakeholders throughout the CS&S organization, Georgia Power and Southern Company to ensure strategic, long-term planning and coordination of technology efforts while ensuring the successful implementation of projects and initiatives through the Technology team.

JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills )

• A bachelor's degree in Business, Engineering, Statistics, Computer Science, or a related field is required.
• A master's degree in a related field and relevant industry certifications are preferred.
• 4 years of managerial experience of employees highly preferred.
• Results oriented leader. Demonstrated ability in getting results through other managers and possesses a talent for critical thinking
• 5 years working with business systems experience managing sales, marketing, and/or customer service systems, tools and technology (Sales Cloud, Eloqua, etc)
• General knowledge of technology project implementations from scoping and design to development and launch activities
• Understanding of products, end-use sales, customer base and rates, rules and regulations.
• General knowledge and understanding of data analytics and sales reporting tools
• Previous experience working across multiple departments and organizations within Marketing, Customer Service, Customer Solutions, Sales, Accounting, Finance, and CS&S is a plus
• Experience managing and prioritizing multiple projects simultaneously involving internal and external stakeholders.
• Excellent communication skills, oral and written, including ability to convey information in a manner that is compelling and convincing to individuals at all levels inside and outside the company.
• Ability to develop and maintain influential relationships and to navigate effectively in internal and external environments with high profile partners.
• Ability to lead and operate in a fast paced, real-time operational environment with changing business dynamics
• Ability to lead and manage through change. Should be recognized as a change agent
• Outstanding credibility and demonstrated ability to build strong relationships within the company and industry as well as with vendors/suppliers
• Demonstrated ability to influence senior-level management and key stakeholders and lead through influence.
• Demonstrated ability to connect the dots and apply sound business judgment.

MAJOR JOB RESPONSIBILITIES:

This role will be responsible for the creation and execution of a long-term strategy around all aspects of CS&S' human capital including but not limited to:

• Work with the CS&S team to determine technology needs, assist them with identifying the best tools to meet their needs and assisting in the deployment and maintenance of these tools.
• Coordinate modernization upgrades & new functionality releases with the Technology Organization and external technology vendor partners
• Collaborate with system architects and developers to ensure upgrades, enhancements, and new deployments are properly tested, implemented, and documented
• Work with stakeholders across the organization to increase understanding of CS&S tools and technologies
• Establish and maintain strong working relationships with business stakeholders and subject matter experts to thoroughly understand, analyze and document operational business needs and requirements
• Inform the CS&S workforce through analysis, design and targeted delivery of strategic/operational reports and dashboards
• Develop the long-term technology strategy and roadmap for CS&S
• Stay abreast on best practices and latest industry trends involving marketing technologies

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Sales & Marketing

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Georgia Power Company

Job Type: Standard

Travel (Up to): Yes, 25 % of the Time

Work Location(s):

Georgia Power Headquarters - 241 Ralph McGill Blvd. NE (241ATLANTA)

241 Ralph McGill Blvd. NE

Atlanta, 30308

Req ID: GPC2008914