Manager CX Growth Programs

We’re Looking For A(n): Manager CX Growth Programs

Location: Remote or Hybrid (El Segundo CA and/or Burbank/North Hollywood CA)

What You’ll Be Doing: Drive subscriber retention and brand engagement across Golden Pet brands by executing and optimizing CX-led growth programs including loyalty gifting in-box experiences and retention-focused testing. This role translates CX strategy into scalable programs partners cross-functionally to deliver impact and owns performance measurement and iteration.

• Execute and manage CX growth program across Golden Pet brands including in-box experience gifting free samples loyalty initiatives and CX-led retention tests
• Translate CX strategy into a prioritized execution roadmap focused on improving subscriber health engagement and lifetime value
• Lead the execution and optimization of in-box and post-purchase experiences ensuring consistency clarity and measurable impact on early retention and satisfaction
• Own gifting and free sample programs including test design execution and performance measurement
• Partner with Product to support the launch and optimization of subscriber-facing features that reduce friction and improve retention
• Collaborate with Brand and Marketing teams to activate CX programs through coordinated messaging and touchpoints
• Measure and analyze program performance using retention engagement and LTV metrics; translate insights into iteration and scaling decisions
• Manage and develop CX growth specialists setting clear priorities timelines and success metrics
• Identify and propose new CX-led program opportunities that will meaningfully impact satisfaction retention or support reduction

Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):

• CX-led growth and retention strategy in DTC or subscription environments
• Data-driven decision-making with the ability to translate insights into testable CX initiatives
• Strong understanding of subscriber lifecycle dynamics and churn drivers
• Cross-functional leadership and influence across Product Brand Marketing Analytics and Operations
• Operational rigor including timeline management QA discipline and stakeholder communication
• Ability to balance experimentation with scalability and operational feasibility
• Required Education: Bachelor’s degree or equivalent experience

• Required Experience: 

  • 5–7 years of experience in customer experience retention loyalty lifecycle or growth program management
  • Demonstrated ownership of CX or retention initiatives with measurable impact on engagement churn or LTV
• Preferred Education: Bachelor’s in Business Marketing or related

• Preferred Experience: 

  • Experience in DTC and/or subscription-based businesses
  • Experience partnering closely with Product teams on feature launches or customer-facing improvements

• Comprehensive healthcare coverage – We cover 100% of premiums for medical dental and vision plans for employee-only plans.
• Annual bonus
• We match up to 3.5% of your 401k contributions ensuring your retirement savings grow alongside your career.
• 6 paid sick and mental health days an Employee Assistance Program free weekly yoga and meditation classes and additional mental health benefits because we take a holistic approach to your well-being.
• Invest in your future with our Employee Stock Ownership Plan where company contributions fund your retirement plan with company stock. Learn more.
• Reimbursements for a portion of personal cell phone and internet usage for eligible employees.
• Professional development opportunities with mentorship continuous learning programs and performance-based pay increases empowering you to progress and excel in your career.
• Through our charity sponsorships you can make a positive impact on communities worldwide. We’ve donated over $9 million to date.
• Potential for quarterly KPI bonuses.

The base salary range is $96000-$120000 plus bonus potential.

The posted salary range in this job posting reflects data based on California's cost of labor analysis. This salary range is subject to change per state; please click here to find the pay differential in your state of residence if the role is remote. 

Salary is based on a wide range of factors that include relevant experience knowledge skills other job-related qualifications and geographical location.

How does Golden Pet Brands ensure its pay and bonus plans are competitive?

What We Do

Golden Pet Brands is leading America’s pet health revolution by making longevity-focused nutrition simple for pet parents and rewarding for pets through product excellence education and storytelling.

Why Work With Us

We’re 100% dedicated to creating and fostering a safe collaborative supportive and creative workplace where everyone has a voice. Our energetic work space offers a fun environment with plenty of opportunity to work as part of a fantastic and uplifting team

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