Manager Data Conversion

Position Summary

The Services Manager is responsible for innovating and leading the Professional Services Data Conversion Team. The Manager will ensure that we have a knowledgeable team that can provide quality professional services. The Manager will work with the team to improve data conversion processes and to develop best practices.

Essential Tasks

• Provide supervision and leadership for Data Conversion team

• Lead the team to continuously improve the process and build team strength

• Work to innovate automate and improve the project and implementation processes including the evaluation of new technologies

• Ensure team has the appropriate training and professional development

• Serve as the escalation path for customer issues or concerns

• Foster cross-departmental cooperation communication and collaboration

• Monitor departmental measurements such as utilization to ensure that the team is fully utilized

• Verify team processes for revenue and billings are followed

• Track and report status of implementation to management

• Work with Services management team to ensure that project resources are in place

• Create a culture of ownership and accountability on the team

• Monitor staffing and recommend additional hires as needed

• Provide a timely response to customer inquiries

• Assist Sales with new opportunities during the sales process

• Other duties as assigned

Preferred Skills and Experience

• Bachelor’s degree or equivalent

• 8+ years relevant experience

• 2+ years management responsibility

• Strong technical background including experience with MS SQL Server and a solid understanding of relational databases

• Experience with data conversion and software implementation projects

• Experience with Jenzabar ERP products preferred

• Experience with Higher Education preferred

• Experience with SmartSheet or other project collaboration tool

• Excellent written and verbal communication skills

#LI-Remote

The pay range for this position is $80000 - $110000/year; however base pay offered may vary depending on job-related knowledge geographic location skills and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.