Manager, Data Management and Performance

Manager, Data Management & Performance

What we need

The Manager of Data Management position has the responsibility to define and manage all workforce and queue performance. This leader has no direct reports but offers indirect leadership to the Implementations and Vendor Enrollment leadership to ensure they have the tools and are managing their workforce performance and queue backlogs with regularity and against standards. This role also has oversight accountability for department-wide key initiatives each year, ensuring initiative owners are completing work as outlined and agreed with the SVP of the department. Position reports to the SVP of the department.

How We Work

As a Manager, Data Management and Performance, you will be expected to work in a Hybrid environment. FLEETCOR will set you up for success by providing:

• Assigned workspace in Brentwood, TN office
• Company-issued equipment
• Monthly home internet stipend

Key Responsibilities

• Identify gaps in current reporting related to workforce performance and queue management. Design reporting and work with the Data Management team (shared service) to deliver the reporting need.
• Monitor department-wide reporting to ensure staffing levels are adequate, and work queues are being managed within SLA. In cases where we are understaffed or outside of SLA, work with team leader to create plan to rectify.
• Actively mining our data for insights and opportunities for process improvements.
• Work with Implementation Standards team to ensure that adequate baselines and reporting exist to measure impact to process re-designs.
• Acts on behalf of the SVP of the department in coaching leadership in how to better use their data to manage teams and queues.

Qualifications

• Previous management experience
• Strong leadership skills and a track record of achieving results
• Self-guided with the intellectual curiosity to explore what-if scenarios that lead to department process improvements
• Demonstrated problem solving and analytical skills
• Ability to effectively communicate ideas and build relationships
• Excellent capabilities in leadership, influencing, communication and collaboration
• Strong reporting skills, with excellence in Excel and Power BI
• Expert skills in creating executive presentations within Powerpoint

• Bachelor's degree; MBA preferred
• 3-5 years data management and data analysis experience, specific to workforce and work queue performance.

Benefits & Perks:

• Medical, Dental & Vision benefits available the 1st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Our Company & Purpose:

Corpay is a global leader in business payments, helping companies of all sizes better track, manage and pay their expenses. Our products eliminate manual and disjointed processes and deliver digital payments with speed and controls that minimize risk. Corpay provides customers with a comprehensive suite of online payment solutions including Bill Payment, AP Automation, Cross-Border Payments, Currency Risk Management, and Commercial Card Programs. Global businesses trust Corpay to power their international payments, execute plans to manage their currency risk and support their growth around the world. We aim to deliver unmatched service and expertise with respect to moving money globally. Corpay is part of the FLEETCOR (NYSE: FLT) portfolio of brands.

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution, and people. These values offer you the opportunity to 'thrive & grow' through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person's unique perspectives and individual contributions.

Embracing diversity enables our people to "make the difference" as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.FLEETCOR.com or following FLEETCOR on LinkedIn.

Equal Opportunity/Affirmative Action Employer

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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About the Company:

FLEETCOR Technologies, Inc. ("FLEETCOR") is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

• $2.8B Annual Revenue

• 800,000 Directly Served Business Clients

• 9,700+ Employees

(as of December 31, 2021)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor's product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.

FLEETCOR enjoys global recognition including:

• Forbes Global Growth Champion - FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista

• Forbes World's Most Innovative Companies - FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!

• Fortune 1000 Company - FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872

• S&P 500 - In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks

Our Mission

Create better ways for businesses and their partners to pay their expenses

Our Strategy

FLEETCOR will continue double-digit revenue growth by executing on four growth planks:

• Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.

• Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.

• "Beyond" Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.

• Launch New Platform Business. FLEETCOR has launched its "new platform business" integration "Expense Management & AP/Vendor Payments" solutions into one bundled software platform.

Our Commitment to Diversity, Equality, Inclusion, Belonging

Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;

• Empowering our people to share their experiences and ideas through open forums and individual conversations; and

• Valuing each person's unique perspectives and individual contributions.

Embracing diversity enables our people to "make the difference" at FLEETCOR.

Our Values

FLEETCOR's culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:

• Innovation: Figure out a better way
• Execution: Get it done quickly
• Integrity: Do the right thing
• People: We make the difference
• Collaboration: Accomplish more together

These values guide all of our employees and are infused in all aspects of our Company. We are, as a team, united through these shared values and our mission to provide "a better way to pay."

Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.

We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.

Equal Opportunity/Affirmative Action Employer:

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

Other details

• Job Family Managers
• Pay Type Salary
• Employment Indicator Employee

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