Manager, Deployment

The Project Manager is responsible for ensuring the successful implementation of client services by managing the day-to-day operational aspects of a project.  They will manage all client interactions, the various installation components and coordinating the implementation of all services into a production environment.  Set and manage client expectations about the service setup and service deployment process that includes coordination of installation, set-up and implementation of client services effectively as stipulated in the contracts applying our methodology and enforcing project standards.

• Create long- and short-term project plan, including setting targets for milestones and adhering to deadlines
• Manage day-to-day operational aspects of a project and client interaction
• Remain cognizant of current projects and continually prioritize projects by importance while maintaining effective time management skills
• Handles contracts with higher complexity of service set up and client facing support requirements.
• Sets and manages client expectations
• Maintain and manage up to 20 contracts at a time
• Minimum of 24-hour customer contact for all new assignments, contracts/projects
• Update all deployment projects daily
• Serve as a point of contact for technical teams within the project
• Update back-end systems associated with implementing the services
• Deliver projects on time and per contract specifications
• Train customers on how to use their services
• Train customers on how to use any associated SilverSky portals
• Escalate to Management any risk concerns as they become apparent throughout the project.
• Deliver 97%-100% Overall Satisfaction and Recommendation survey rating for projects deployed
• Supply a Project Summation for the account manager upon project completion

• Thorough understanding of MS Office applications
• Excellent written and oral communication skill
• Excellent organizational and time management skills
• Displays high level of maturity and business ethics, professional integrity, problem solving and decision-making skills
• Ability to perform independently on multiple tasks under minimum supervision
• Ability to comprehend business processes with above average comprehension and analytical skills
• Excellent customer service skills
• Exhibit confidence, sense of urgency, proactive, inquisitive, above average interpersonal skills, ability to work well under pressure, results-oriented, self-propelled and self-motivated and a good team player

• Bachelor’s Degree, minimum 2 years of direct work experience in project management 
• Project Management experience
• Project + certification
• Ability to effectively communicate with internal and external customers and suppliers
• Technical backgroundwith MDR and EDR services is a plus
• Strong ability to prioritize and multi-task
• Ability to work independently on assigned tasks