Manager, Deployment and Business Readiness

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. We are seeking a Deployment and Business Readiness Manager to provide business readiness services for all ACE digital products across global markets; focusing on the successful deployment, onboarding and adoption by the business and Alcon's customers. This person will work alongside the ACE Associate Director of Business Processes & Deployment, ACE & other Lighthouse partners, global business stakeholders, both internal and external, to advance our digital footprint.

In this role, a typical day will include:

• Partner with Marketing, Sales, Services, GSC and Customer Care organizations to deploy digital tools which successfully meet their business needs and are successfully onboarded and adopted.
• Deploy and manage critical global digital tool support process of Change Management, Customer Care, KPIs, reporting and Onboarding/Adoption.
• Co-develop training materials, communications, dashboard content/reporting, and product playbook content in conjunction with product team.
• Collaborate cross-functionally to ensure business stakeholders' needs are understood and addressed accordingly.
• Create/contribute to stakeholder facing status reports/dashboards.
• Ensure deliverables are produced in conformance with quality requirements.
• Effective communication with technical and non-technical stakeholders
• Identify and implement continuous improvement on communications by constantly capturing feedback, assessing team performance, and conducting retrospective sessions.
• In conjunction with peers, recommend and help design business process changes for better product adoption.
• Regular and close engagement with all stakeholders

Key Requirements/Minimum Qualifications

• Bachelor's Degree or Equivalent years of directly related (or high school +13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+0 yrs)
• The ability to fluently read, write, understand, and communicate in English
• 5 Years of Relevant Experience
• Work hours: 40
• Travel Requirements: up to 25% International
• Relocation assistance: Not Available
• Sponsorship: Not Available

How you can thrive at Alcon:

• See your career like never before with focused growth and development opportunities.
• Join Alcon's mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
• Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, PTO for hourly associates, and much more!

Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to [email protected] and let us know the nature of your request and your contact information.