Manager, DevOps

Description

Location: This position is located at our Dublin, OH campus with hybrid flexibility.

We're on a mission to make healthcare simpler and more effective. We fight to ensure our members get the care they need, when they need it, at the most affordable cost - that's why we call ourselves Healthcare Warriors™. We're committed to building diverse and inclusive teams, so if you're excited about this position, we encourage you to apply - even if your experience doesn't match every requirement.

The Manager, DevOps is responsible for managing a team of DevOps Engineers that design, build, and support our CI/CD, cloud, and infrastructure-as-code platforms. These platforms include GitHub, Azure DevOps, AWS, Microsoft Azure, Docker, Terraform, and CloudFormation. Work will focus on maintaining the platforms' performance, functionality, and availability, while working with business partners to identify, plan, implement, and test platforms and any applications that reside on top of those platforms. This person will work closely with other IT teams and should have a thorough understanding of DevOps principles, CI/CD platform management, AWS and Azure administration plus experience using many of the services offered within them, Docker container experience, Terraform and CloudFormation experience, as well as intermediate skill with Python, C#, or JavaScript. The Manager, DevOps acts as an escalation point for all CI/CD platform issues. This person must be able to be productive in a fast-paced environment and work with minimal supervision.

What you'll do

• Collaborate with other IT teams to design, implement, and support new and existing platform solutions and features, based on industry best practices.
• Manage the DevOps team members, maintaining good team morale, creating and updating individual development plans, having 1 on 1 meetings and working with HR to handle disciplinary issues.
• Keep informed of industry trends and new technologies that can or could support future business operations.
• Promote and assure adherence to standard operating procedures that are based on industry best practices.
• Plan, implement, document, and support configuration changes and/or updates within the Quantum Health change control process, implementing service-impacting changes during off-hour maintenance windows.
• Act as an escalation point for issues reported from IT Operations, resolving platform issues in a timely manner.
• Manage DevOps team scheduling, including after-hours support and on-call schedule. Act as an escalation point for after-hours and on-call issues.
• All other duties as assigned.

What you'll bring

• BS degree in Computer Science, Engineering, Mathematics, Statistics or related field or equivalent practical experience
• 5+ years of experience in a DevOps Engineer or Site Reliability Engineer role supporting AWS or Azure deployments. Experience in working with health services organizations preferred.
• 5+ years of experience architecting, planning, implementing, and maintaining Windows Server and Linux server environments and the applications running on them.
• 5+ years of experience architecting, planning, implementing, and maintaining CI/CD platforms. Experience with GitHub and GitHub Actions preferred.
• 5+ years of experience architecting, planning, implementing, and maintaining cloud technologies. Experience with AWS and Azure preferred.
• 3+ years of experience architecting, planning, implementing, and maintaining Docker containers and orchestration platforms. Experience with ECS and Kubernetes preferred.
• 3+ years of experience managing infrastructure-as-code platforms and experience writing the code. Experience with Terraform preferred.
• 2+ years of experience managing an IT Infrastructure or DevOps team with 24x7 on-call responsibilities.
• 2+ years of experience with Python, C#, or JavaScript.
• Ability to follow a change management process.
• Ability to solve difficult and complex problems.
• Excellent communication and documentation skills.
• Exhibit a thorough understanding of IP networking, DNS, and VPCs.
• Exhibit a thorough understanding of security including certificates, encryption, secrets management, and general IT security best practices.
• Exhibit a thorough understanding of AWS services including EC2, ECR, ECS, S3, SQS, SNS, KMS, CloudWatch, and Lambda.
• Exhibit a thorough understanding of DevOps and automation principles.
• Exhibit a thorough understanding of CI/CD principles.
• Understand industry trends and best practices as they relate to Windows and Linux systems.
• Exhibit a positive attitude and the ability to be a technical mentor to others.
• Experience working in an Agile environment.
• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Protect and take care of our company and member's data every day by committing to work within our company ethics and policies.
• Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
• Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily.

What's in it for you

• Compensation: Competitive base pay, incentive plans and employee referral bonuses.
• Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
• Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
• Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
• Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
• Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
• Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more! Check out our home: https://youtu.be/xRnbvCW_YgA

What you should know

• Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.
• Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check
• Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we're committed to empowering our ERGs, and we're proud to be an equal opportunity employer.
• Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.
• Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.

#LI-KT #LI-hybrid

Note: Compensation information published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate's unique combination of experience and qualifications related to the position.

Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment.

If you believe you've encountered a recruiting scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov and your state's Attorney General at https://www.usa.gov/state-attorney-general.