Manager, Digital and Market Intelligence

Manager, Digital and Marketing Intelligence

$110,714 - $155,000 - $199,286

"Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors. A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate."

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

The Scoop:

This position is accountable for strategic and operational oversight of key MedImpact enterprise business solutions and market intelligence. Key focus areas will be on consumer/ member application performance and utilization, ensuring intended business values are well understood and realized. As the subject matter expert, this position requires technical knowledge of the applications design and implementation to support business and system process changes to drive peak performance and customer satisfaction. Relies on experience, judgment, business applications & systems knowledge, and technical skill to plan and accomplish goals.

What You Get To Do:

• Primary responsibility for gaining market, customer and user needs with respect to digital tools and MedImpact product assets
• Acts as the Voice of Customer and the "face of digital marketing" to the market
• Works with cross-functional teams including Senior Leadership to develop, execute and manage strategic plans, web solution roadmaps and customer experience strategy
• Responsible for developing digital strategy based on Voice of Customer (VoC), competitive analysis and web analytics to ensure MedImpact has a viable web solution portfolio
• Develops and maintains digital solution roadmaps for all web assets including web sites, mobile applications, portals and tools
• Leads development and execution of omni-channel communications strategy and works cross-functionally to develop and align the company's digital communication capabilities
• Leads, develops and implements digital marketing plans to support demand generation, sales enablement, and consumer engagement
• Responsible for developing consumer journey maps, customer experience strategy and implementation of business process changes required to execute that strategy
• Responsible for implementing analytics and measurement capabilities and for reporting key web metrics
• Stays current with PBM and healthcare industry trends to integrate into the above referenced deliverables
• Gathers and documents business requirements and may drive the prioritization of application changes
• Serves as liaison with the Information Technology group to resolve issues, and guide development
• Participates in cross-functional teams to provide input into application modifications and development of new product features based upon customer/user input, and technology directions
• Monitors the overall development schedule and partners with the IT Project Manager to ensure on time delivery of software releases
• Provides product and system demonstrations to prospective and existing clients and acts as an SME in answering questions and highlighting key system capabilities
• Collaborates with business partners to agree on functional specifications and operational readiness criteria
• Achieves service commitments, including sustainable, measurable, accurate, reliable, and timely execution of service deliverables
• Operates to high standards and develop new ideas for improving organizational performance
• Partners with other MedImpact business units to effectively resolve customer issues and inquiries, implement new business, design solutions that meet the mutual needs of MedImpact and our customers
• Actively participates as a key member of cross functional workgroups, teams, and committees as assigned
• Promotes and engages in continuous improvement by developing and documenting business processes and measuring results
• Identifies and leads the improvement opportunities in assigned work groups and business processes
• Seeks out and actively participates in business initiatives that contribute to service excellence
• Utilizes planning, prioritizing, and organizational skills to effectively manage the assets, tools, and processes necessary to achieve business objectives
• Provides recommendations for the acquisition/development or enhancement of equipment and systems necessary to support the business in an efficient and quality manner

Supervisory Responsibilities

• Responsible for day-to-day supervision of the digital marketing team
• Manages digital marketing budget
• Manage and prioritize projects and programs that will be delivered by the digital marketing team
• Oversight of team to ensure on-time delivery of projects and programs
• Ensure teams compliance with HR policy, guidelines and programs
• Responsible for tracking, managing and communicating the digital marketing teams' project status
• As a member of the corporate marketing management team, the Manager Consumer Applications and Strategy will help set department strategy, develop required business processes and support implementation of management tools

Education and/or Experience

For consideration candidates will need:

• Master's degree (or equivalent combination of education and experience)
• Five (5) years of related experience required in Pharmacy Benefit Management (PBM), Pharmacy or Managed Healthcare with five (5) to seven (7) years' experience in a Business analyst, Product Analyst, Product Manager, or related role
• Familiar with software development processes
• Two (2) to four (4) years of program management experience with previous involvement in high-visibility projects
• Strong command of digital strategies, application development and IT program management
• Leadership experience may be substituted with four (4) years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader (Dir ) for current active employees

Computer Skills

• Strong proficiency with MS Office / Word, PowerPoint, Excel, Visio and Outlook to create complex documents, manage schedules, and analyze data
• Working knowledge of key business application such as SQL coding, Oracle forms, Golden 32, MedAccess, MedOptimize, SalesForce, and UNIX operating systems

Certificates, Licenses, Registrations

None required.

Other Skills and Abilities

• Ability to effectively recognize complex problems and apply analytic and critical thinking skills to innovate solutions
• Ability to exercise sound judgment and decision-making skills
• Ability to collaborate on cross-functional projects and liaise with stakeholders on both the business and IT divisions of the organization
• Demonstrated ability to positively interact with clients, and staff of all levels, a willingness to take accountability for achieving service commitments and a demonstrated ability to achieve results
• Demonstrates ability to appear for work on time, follow directions from a supervisor, interact well with co-workers, understand and follow work rules and procedures, comply with corporate policies, goals and objectives, accept constructive criticism, establish goals and objectives, and exhibit initiative and commitment

Travel

This position requires travel a minimum of 10% of the time. Also, attendance maybe required at various local training sessions and/or meetings.

The Perks:

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

This position is eligible for Employee Referral Bonus at Level II

To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego, California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.

Equal Opportunity Employer, Male/Female/Disabilities/Veterans

OSHA/ADA:

To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.