Manager, Digital Content Platforms

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for product management activities for the Xfinity Assistant "XA" virtual chat bot. Serves as a major resource to other product managers, assisting them in the resolution of complex problems or leading them on larger projects. Leads cross-functional teams to envision new product features. Coordinates among a wide range of cross-functional internal and external resources to ensure that products get to market per specifications, within budget and on schedule. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies and assists in the development of and meeting of departmental budget.

Job Description

Core Responsibilities

• Develops a strong technical understanding of the Xfinity Assistant "XA" and how the XA is used to meet customer needs digitally.
• Translates experience requirements into high quality user stories for agile development teams.
• Collaborates with cross-functional teams to launch new experiences, features, and enhancements for the Xfinity Assistant on time and within budget.
• Gathers input to define product concepts. Develops detailed product features and requirements and develops implementation plans.
• Establishes and implement policies and procedures needed to achieve goals.
• Develops, mentors and trains other members of the organization to ensure department work performance and objectives are met.
• Provides product support and documentation and develops product materials.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Job Requirements:

• Bachelor's degree or equivalent.
• 5-7 years of product management experience.
• Preferred experience owning projects end-to-end, from discovery to delivery.
• Excellent collaboration and teamwork skills.
• Strong verbal and written communication skills for sharing results and making recommendations across teams.
• Effective relationship management abilities.
• Proficiency in tools: Jira, Confluence, Miro.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.