Manager, Digital Customer Solutions

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Position Purpose

This role will partner with and help drive growth for CHEP's new Digital Customer Solutions into new markets and new segments within North America. They will be primarily responsible for:

• Develop and cultivate relationships with the key stakeholders in commercial teams, to expand DCS customer base.
• Support NA sales organization to build the pipeline and sell DCS to support revenue targets.
• Develop a regulatory strategy for DCS by creating any external partnerships needed

This role requires a deep understanding of solutions and technology, especially within the IoT and or SaaS space. Supply chain experience could be helpful but not a must.

Scope

North America, Digital Customer Solutions

Major/Key Accountabilities

• Support NA commercial teams to sell Digital Customer Solutions sales in North America. With a restless curiosity, aggressively works to identify, target, and apply DCS value proposition by considering external context and customer requirements to solve stakeholder pain.
• Be active by investing significant time with industry groups to create partnerships and leverage Government regulations as a lever to drive DCS growth
• Work closely with global DCS Product, Marketing and Technology teams to partner on where to "hunt" and how to drive new business value.
• Uses customer feedback to enhance and generate new solutions.
• Work with Retailers and Manufacturing sales teams to solve common challenge areas that allow CHEP to increase its trust and mindshare within the marketplace.
• Support Commercial Teams (Retail / Manufacturer) as a DCS subject matter expert (SME) in opportunity development and closure.
• Apply sales excellence framework to ensure healthy pipeline across all areas (Universe, Top, in, Best Few, Closed).
• Ability to work across functional boundaries to ‘co-create’ digital customer solutions bottom-up
• Strong conceptual and problem-solving skills
• Be an ambassador for CHEP core values.
• Perform other duties, as assigned.

Measures

• Volume/Revenue/Profitability
• New Wins by Existing Markets / New Markets
• Sales Pipeline Development

Authority/ Decision Making

• Volume/Revenue/Profitability
• Sales Funnel/Growth KPIs/Value Creation

Key contacts

• Sales Directors
• Global DCS team
• C-suite and Director level roles in customer organizations
• Industry Groups

Qualifications/ Experience

• Bachelor’s degree
• 5 years’ experience in IoT/SaaS space in program management, or any sales support roles, ideally working with IoT tracking type devices which are "moving" and feeding data analytics
• Experience with industry groups (e.g., FDA, USDA). or FMCG is an advantage
• Extended experience in cross functional matrix oriented internal structures

Skills and Knowledge

• Inquisitive, structured approach to problem solving, and comfortable in building relationships internally and externally
• Strong Business Acumen, and drive for results
• Expert knowledge of digital solutions
• Innovative value proposition development

Languages: English; Desired Spanish

Preferred Education

Bachelors

Preferred Level of Work Experience

Not Indicated

Remote Type

Hybrid Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].