Manager- Digital Product Analytics

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way.

When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you'll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague shares in the company's success.

This position will lead and motivate a multi-site team and be resposbile for Global Servcie Dialer prducts across diverse technology platforms.

Minimum Qualifications

-4+ years of product owner experience

- Experienced and assertive leader, with strong collaboration skills and the ability to influence all levels of the organization

- Strong problem-solving skills with the ability to effectively navigate through complex business problems to develop and recommend win-win solutions

- Exceptional thought leadership to continually explore and create innovative process and business improvements

- Product management experience and the ability to coordinate multiple priorities at once and an ability to work in a dynamic, time-critical environment

- Enthusiasm and passion for great products and services and the ability to articulate product functionality

- Deep knowledge of Product Ownership role and proven ability to create systems from the ground up.

- Understanding of American Express tech and product development processes, known as a business person who can speak both tech and business languages

- Great leadership

- Curiosity and hunger to know how things work and ability to use that knowledge to find enhancement opportunities

- Detailed oriented, able to identify key questions, make product decisions and determine how pieces of the puzzle interact and impact the overall project

- Recognize issues quickly and determine how to go about getting resolution

- Highly organized, taking individual initiative and accountability for getting results

- Excellent communication skills with ability to engage, influence and inspire partners to drive collaboration and alignment

- Product Owner certification is a preferred

Preferred Qualifications

• Deliver system solutions that improve the customer experience, enable Customer First Resolution, and drive operational efficiencies in a dialer environment.
• Utilize SAFe/Agile standards to deliver dialer product features, scope and functionality
• Translate the customer experiences into Features and User Stories, following SAFe/Agile methodology.
• Work with central and local market cross-functional teams to ensure capabilities meet market needs and adhere to local regulatory, compliance and risk requirements.
• Develop global capabilities and features that can be deployed locally.
• Automate existing processes into new the platform and capabilities
• Launch and manage the product upon release to Specialists, CCPs, and Card Members
• Obtain feedback on the product to iterate and drive improvements in future releases
• Work with the scrum teams and prioritize the user stories
• Maintain pulse on external developments and internal product development to assess implications for our products

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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