Manager-Digital Product Mgmt

You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

The Digital Workplace organization within American Express is responsible for making Amex one of the world's best companies for colleagues to work for via seamless, integrated, and personalized technology experiences for all colleagues with differing needs and roles. The team supports a portfolio of communications, collaboration, and productivity tools on desktop and mobile in American Express's offices around the world, while mobile, and in colleagues' home environments.

The Colleague Tech Enablement team within Digital Workplace (DW) is focused on seamless user experiences that enable colleagues to leverage DW tools with less friction and helps them do their jobs more effectively.

The Digital Product Manager will be responsible for managing the prioritization and delivery of automation initiatives that help remove friction for our colleague servicing journeys. As a member of the team, you will prioritize the engineering team's sprint backlog, participate actively in all phases of the iteration process, and are responsible for product decisions, release planning and leading designers and engineers to further evolve our automation capabilities.

Responsibilities

• Collaborates with the Digital Product Solution Design Manager to translate roadmap features into well-defined product requirements including features, product stories and acceptance test criteria
• Prioritizes and maintains the sprint backlog consistent with the outcomes and product roadmap and performs story elaboration with the scrum team
• Articulates what success looks like for a product, and rallies a team to turn that vision into a reality
• Own and deliver on post-launch (for new features) and post-deployment (for new instances) reviews and customer feedback, and drives the associated actions, and incorporates feedback into the future launch and deployment plans
• Contributes to the success of the product launch by designing and developing product training material; Owns and maintains the product documentation
• Provide timely and regular status reporting to management and product collaborators
• Drives the continuous evolution of the product post launch by managing the ongoing product releases and adjusting the backlog prioritization based changing requirements
• Coordinates communications and facilitates resolution of risks, issues, and changes tied to the product backlog
• Oversees and drives the go-to-market and strategic marketing plans for automation products

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

• 5+ years of experience in Product Management with proven track record in delivering a product vision and strategy
• Bachelor's degree in computer science, computer science engineering, or related experience required
• Experience with Agile software development methodologies and practices such as Scrum/Kanban, iterations, user stories
• Familiarity with agile software development lifecycles, standard tools like JIRA and Confluence
• Outstanding interpersonal, communication and conflict resolution skills
• Proven track record managing large, complex products with multiple partners
• Ability to build relationships across various partners and influence without authority in an ambiguous environment
• Possess a positive attitude and excel in a fast-paced environment

Preferred Qualifications

• Advanced degree or post graduate qualification; Agile certification preferred
• Strong technical understanding of a variety of software languages
• Technical knowledge in AI/ML solutions and understands implications to product vision and strategy

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.