Manager -Digital Product Ops

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way.

When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you'll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And we'll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.

Join #TeamAmex and let's lead the way together.

We are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital and connected world.

Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization. EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.

Seeking a Manager - Digital Product Operations for the Customer Enablement team within the Enterprise Data Platform organization. You will build relationships and work across multiple teams and organizations to work with customers and key stakeholders to provide a terrific EDP customer enablement experience across the major enterprise data platforms. We are committed to our diverse workforce goals ensuring equal opportunities for all our team members. You will be encouraged to devote time and effort to grow your knowledge and skillset.

What would your responsibilities be in this role? You will

• Collaborate with customers and key stakeholders to deliver EDP platform capabilities that improve the overall experience for our big data customers and teams
• Drive communication for EDP leadership and to customers (EDP value stories, presentations, etc.)
• Partner with customer success team to enhance Lumi training opportunities for customers
• Support EDP platform enhancements by leveraging Jira, feedback from customers and working across the solutions management and product teams to drive positive results
• Lead customer advisory forums which provide insight into the Lumi program and capabilities
• Support data governance and compliance to strengthen Platform Governance to meet Audit and Enterprise Data policy requirements
• Effectively implement use cases with cooperative engagement from business partners and technical leaders
• Conduct meetings that encourage teamwork while driving effective corrective actions and prioritizing necessary infrastructure process enhancements to improve performance and availability
• Demonstrate a sense of urgency and enthusiasm in developing elite Enterprise Data Platform services
• Utilize and define operational standards, requirements, and associated documentation - ensure all processes are clear and auditable

Have you already been working in a data platform environment with customer and analytical experience? Then this opportunity should be perfect, and you are encouraged to apply.

• 2+ years of experience in Product Operations Management with proven track record in carrying out discovery and analysis to support the creation of our Product Vision, Strategy and Framework
• Experience handling customer interactions and executive reporting
• Proven track record managing large, complex features or products with multiple partners
• Ambitious with strong interpersonal and communication skills, both verbal and written
• Ability to present strategies to senior leaders and drive decision-making
• Data Driven: Responsible for gathering and using data and analytics to deliver great customer experiences
• Customer First: Obsess over customer needs - identify opportunities and gaps, work to address those needs
• Measure and Learn: Maintain metrics and key performance indicators to manage the product
• Partner and Collaborate: Work closely with engineering, data, analytics and product management teams to deliver results
• Shows a genuine personal dedication to successfully completing all projects with an ability to learn rapidly and adapt quickly to changing situations
• Confirmed history influencing and getting results for enterprise-level projects
• Aptitude to develop and maintain strong working relationships with both internal and external partners
• Inspires confidence and the ability to handle ambiguity, multiple tasks, shifting priorities and set schedule to meet deliverables (works with a positive attitude, be flexible, and prioritize tasks)
• Strategic thinker, who can combine technical skills with overall business strategy to creatively resolve complex problems in a dynamic environment
• Ability to work independently and collaboratively as a member of a team
• Proficient using PowerPoint, Excel, Jira, and MS Word

Bachelors in Computer Science/Management Information Systems or equivalent experience preferred

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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