Manager, DRAM Quality Engineer

Samsung Semiconductor Inc. (SSI) is advancing the world’s technology. As a leader in Memory, System, LSI and LCD technologies, our US teams contribute to breakthroughs in 5G, SOC, memory and display. With our global perspective and diversity of thought, we proudly serve our customers around the world. We are looking for team members who share our commitment to learning and growth and excel when collaborating within and across teams.

SSI is headquartered in the heart of Silicon Valley and is a wholly-owned U.S. subsidiary of Samsung Electronics Co., Ltd. - the #1 employer in the world (Forbes, Oct 2020) and top patent-holder in the U.S. Want to advance the world’s technology with us?

OVERVIEW & IMPACT:

Samsung Device Solutions America is seeking to fill a Manager / Senior Manager to support Tier 1 customers for DRAM products. This is a customer-facing role responsible for coordinating failure analysis of advanced memory products such as LPDDR, DDR components and DIMMs, HBM, or GDDR used in customer’s applications. The role requires a subject matter expert capable of facilitating the exchange of information to address key concerns related to product specifications, application, platform debug, quality, compliance and ad hoc inquiries. The role requires the tracking and reporting issues for visibility, escalation as needed and follow-up.

We are looking for a technical, customer-focused engineer with skills and/or interests in supporting emerging technologies. You should be able to gather and report critical information in a timely manner to expedite analysis and response and be comfortable working in a fast paced, highly collaborative, dynamic work environment.  Your ability to interact across multiple teams over global locations will be critical to deliver the highest customer satisfaction.

JOB RESPONSIBILITIES:

• Work with customers directly to identify, document and then publish reports to track technical issues requiring response, manage customer responsiveness expectations.
• Take leadership in frequent communication with customers and engineering team members to understand their quality requirements and then working to align on these goals both internally and with the customer.
• Manage outbound communications to customers, including Failure Analysis/8D, Change Notifications, monthly or quarterly performance reports to ensure deadlines and customer expectations are met.
• Create and maintain a system to track details for a customers’ Quality related requirements across global teams.
• Drive solutions to deliver consistent results and sustainable customer satisfaction impact.

QUALIFICATIONS & REQUIRED SKILLS:

• Bachelor of Science in Electrical Engineering (or closely related technical degree)
• Semiconductor memory or closely related semiconductor industry experience.
• Experience in a B2B customer facing role supporting highly technical content.
• Excellent collaboration and communication skills is a must.
• Excellent writing skills with the ability to edit, clarify and consolidate customer expectations and report out on short timelines.

PREFERRED SKILLS

• DRAM or other high performance memory IC design, application, test, or product engineering
• Platform design related to memory controller or memory channel and interface.
• Advanced component packaging for high speed interface
• Semiconductor Component Quality and Reliability

Additionally, we look for the following universal qualities in all candidates:

• Resourceful Achiever: self-motivated and proactive, you flex to try new approaches and creatively solve problems 
• Avid Learner: you thrive with challenges, seek continuous growth and improvement, and seek data to prove your hypotheses
• Devoted Professional: you are diligent and deliberate in your work, leveraging your expertise to deliver results without ego  
• Thoughtful Collaborator: you build relationships across teams, offering help and welcoming ideas from others to drive work forward in an inclusive manner

COVID-19 POLICIES

• Successful applicants must comply with company COVID-19 policies, which are subject to change in response to public health, regulatory and business circumstances
• Current policies are subject only to emergency or legally-required exceptions and include: mandatory reporting of vaccination status; vaccination requirement for office access, external meetings and business travel; mask usage in office; and daily screening procedures at offices

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