Manager Engineering - (Guidewire PolicyCenter Platform)

• Ensures the PolicyCenter platform and adjacent ecosystem (Integration Gateway Product Definition Jutro Digital internal developer platform) are enhanced and maintained to meet business needs; defines KPIs and success measures with Product Owners.
• Understands the business domain and product vision; aligns team work with Scrum Masters Architects Product Owners and stakeholders toward shared goals; maintains a unified prioritized backlog.
• Monitors team effectiveness and addresses issues impacting productivity; removes roadblocks and manages interdependencies.
• Initiates and fosters partnerships with Guidewire vendors technology managers and executives; aligns capabilities and roadmap to Liberty standards and cost goals; ensures external SaaS platforms meet technology security operational and performance standards.
• Manages quality of work addresses performance issues promptly conducts performance reviews drives professional development (rotations special assignments) and provides technical coaching and mentoring.
• Hires talent and actively engages in recruiting; coordinates with vendors for consistent onboarding and transitions.
• Leads adoption of DevSecOps and SRE practices; improves CI/CD pipelines observability secure-by-default guardrails and internal tooling to accelerate delivery and reduce operational load.
• Ensures platform scalability reliability performance security and upgrade readiness; builds solutions to measure conformance and upgradeability.
• Owns the PolicyCenter value stream; integrates Release and Value Stream Management and establishes/tracks DORA & HPE metrics (Lead Time Deployment Frequency Change Failure Rate MTTR) SLOs and flow efficiency to drive continuous improvement and clear ROI.
• Establishes enterprise-grade data governance and stewardship for policy data: defines canonical models and authoritative sources; enforces policies for definitions ownership access retention and classification; implements metadata lineage and catalog entries; sets data quality SLAs/SLOs and KPI dashboards (completeness accuracy timeliness lineage); manages data contracts and schema/versioning across APIs and events; drives master/reference data practices; ensures compliant handling of PII with least-privilege access; embeds data observability and incident management.
• Supports AI-native workflows on the platform (model evaluation observability safe operations) and applies AI/ML and Generative AI to improve automation insight and customer experience.
• Speaks the language of APIs infrastructure data models and cloud architecture; collaborates across Product Engineering Security and support teams to ensure seamless integration optimal performance and compliance in a regulated environment.
• Participates in developing technology vision strategies and operating plans for the platform; may establish financial plans and manage to budget; evaluates selects and implements new technologies to enhance the platform and developer experience (e.g. internal documentation self-service environments internal developer portal).

• Set technical direction review designs and code and ensure best practices in PolicyCenter configuration integration testing and release.
• Remove blockers manage interdependencies and align work across teams toward product goals.
• Define platform KPIs dashboards and reporting to provide transparency and drive action.
• Collaborate with Guidewire and internal Architecture to evaluate new capabilities ensure upgradeability and optimize cost.
• Lead the rollout of secure-by-default patterns automated controls and platform guardrails.
• Partner with Product Engineering and Security leadership to align infrastructure capabilities with business needs.
• Own the PolicyCenter data domain: define canonical data models data contracts and authoritative sources for policy product rating and underwriting data.
• Establish and enforce data governance policies (definitions ownership access retention classification) aligned with Liberty Mutual and regulatory standards.
• Build and operationalize data quality SLAs/SLOs and KPI dashboards (completeness accuracy timeliness lineage change failure rate for data pipelines) for Policy data.
• Implement and maintain metadata lineage and catalog entries for PolicyCenter datasets; ensure upgradeability and alignment with Guidewire's data model.
• Partner with Enterprise Data Office Security and Legal to ensure compliant handling of PII and policy data (privacy consent auditability least-privilege access).
• Drive master and reference data practices for policy-related entities; reduce duplication and ambiguity through golden-source stewardship.
• Embed data observability and incident management for data pipelines; continuously improve reliability and reduce operational load.

• A high-performing team with clear ownership strong technical depth and platform accountability.
• A scalable reliable platform that supports growing product complexity and engineering throughput.
• Engineers move faster and safer thanks to high-quality tooling automation and platform abstractions.
• Platform infrastructure meets or exceeds targets for reliability performance and compliance.
• Infrastructure is a strategic enabler not a bottleneck.

• Knowledge of technology concepts strategies and methodologies typically acquired through a Bachelor`s or Master`s Degree in technical or business discipline and a minimum of five years' experience in a practice relevant domain including delivering software solutions in an agile environment.
• 3 years in a leadership role preferred.
• Role-Specific qualifications
  
  • 10+ years of software engineering experience with 5+ years in engineering platform infrastructure or developer productivity leadership.
  • Strong technical leadership mentoring and the ability to guide multiple agile teams toward consistent high-quality delivery.
  • Proven success implementing AI/ML and Generative AI capabilities to drive automation insight and customer experience.
  • Deep experience architecting and engineering across cloud platforms (AWS Azure) SaaS CI/CD pipelines and infrastructure as code.
  • Commitment to DevSecOps and SRE principles secure coding proactive health management and compliance in regulated environments.
  • Hands-on experience building and scaling internal developer platforms (IDP) self-service environments and secure service-to-service communication.
  • Data-driven decision-making using DORA metrics SLOs and platform adoption KPIs to drive continuous improvement.
  • Strong architectural judgment and pragmatic approach to scaling systems; excellent written and verbal communication skills.
  
  Highly qualified candidates will have:
  
  • Expert-level Guidewire PolicyCenter experience (Configuration Integration and Edge/Digital APIs); proven experience leading PolicyCenter implementations and upgrades or a similar experience with another SaaS platform
  • Familiarity with Kafka or managed messaging systems in real-world production use.
  • Experience with event-driven and service-oriented architectures microservices identity and access control.
  • Experience managing platforms for multi-tenant SaaS applications.
  • Background with observability systems (metrics logging tracing) and reliability tooling.
  • Experience with developer experience tooling: internal documentation self-service environments and internal developer portals.
  • Preferred: Guidewire PolicyCenter ACE Certification (10.0 or higher).
  • Experience establishing data governance in regulated environments; familiarity with frameworks (e.g. DAMA DCAM) and tools (e.g. Collibra Alation).
  • Hands-on work with data quality and observability tools (e.g. Great Expectations Monte Carlo Soda) and schema registries (e.g. Confluent).
  • Deep understanding of Guidewire PolicyCenter data model and its upgrade/extension patterns; ability to align enterprise data needs with GW configurations.
  • Expertise in defining and managing API and event-based data contracts (OpenAPI/AsyncAPI Avro/Protobuf) and secure data access (RBAC/ABAC).
  • Proven ability to operationalize data stewardship: clear ownership auditable lineage measurable quality and compliant retention for policy data.

• California

• Los Angeles Incorporated

• Los Angeles Unincorporated

• Philadelphia

• San Francisco

What We Do

Liberty Mutual Insurance exists to help people embrace today and confidently pursue tomorrow. A Fortune 100 company and global leader in property and casualty insurance we’ve spent over a century creating innovative products services and technologies to meet the world’s ever-changing needs and make a difference for our customers and communities.

Why Work With Us

We offer the agility work flexibility project ownership and access to emerging tech you’d expect from a start-up — combined with the stability resources and benefits that come from working at a leading Fortune 100 company. All in a welcoming inclusive environment that values the unique insights perspectives and backgrounds of each person.

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