Manager, Enrollment Operations

The health insurance and benefits industry is undergoing rapid digital transformation. Today, most people choose, enroll, and utilize their benefits not by calling insurance carriers or reviewing paper forms, but by using HR and benefits software. Behind the scenes, Ideon’s APIs make this modern benefits experience possible. We’re powering an entire industry forward, delivering the speed, transparency, and efficiency that today’s consumers expect.

Ideon is seeking a Manager to lead a team within our Enrollment Operations function. In this role, you’ll be responsible for building, leading, and developing a team of support analysts who handle service requests, issue resolution, and error processing related to EDI and API data connections between Ideon platforms and insurance carriers. 

We prefer candidates based in Omaha, NE for this role, but we are also considering remote candidates from anywhere in the U.S. Ideon is headquartered in NYC with a second office in Omaha, NE. This role reports to the Senior Director of Enrollment Operations.

In this role you will:

• Lead, coach, and develop a high-performing team of enrollment analysts dedicated to supporting Ideon customers.
• Establish and surpass performance metrics and objectives to consistently exceed customer expectations.
• Design individualized metrics to guide the team in achieving customer-centric goals, holding each team member accountable for their contribution to overall success.
• Develop and maintain operational metrics, reports, and dashboards to monitor the performance and effectiveness of enrollment operations.
• Work closely with the product and engineering teams to seamlessly integrate data connections within our software platform and optimize tools which drive timeliness, accuracy, and satisfaction.
• Implement best practices and ensure their adoption across the team to consistently deliver exceptional customer experiences at scale.
• Establish streamlined processes for investigating and resolving complex data issues, fostering a culture of continuous improvement.
• Serve as a point of escalation for critical issues, coordinating with customers, internal teams, and insurance carriers to ensure prompt resolution.

We’d love to hear from you if you have:

• Demonstrated leadership experience (5+ years) managing remote, high-performing technical support teams, ideally within insurance or technology sectors.
• Proficient in EDI and API technologies (2+ years), specifically in insurance enrollment processes.
• Knowledgeable about insurance industry standards and regulations concerning data connections (e.g., HIPAA, 834, LDEx).
• Proactive, results-oriented mindset, capable of prioritizing and managing multiple projects in a fast-paced environment.
• Exceptional written and verbal communication skills, capable of conveying technical concepts effectively and professionally.
• Strong leadership and team management abilities, inspiring teams to achieve ambitious goals while ensuring customer satisfaction.
• Analytically skilled with keen attention to detail.
• Familiarity with JIRA, Zendesk, Salesforce, or other CRM platforms.

Salary Range: $90,000 to $110,000 annually

About Ideon

What we do:

Ideon is the way health insurance carriers and employee benefits providers connect with new technology partners to deliver seamless consumer experiences at every stage of the member journey. We are not the websites or apps you use to choose a plan or find a doctor. We are the infrastructure, the ‘pipes,’ that allows InsurTech platforms and health insurance and benefits carriers to exchange data accurately, efficiently, securely, and at scale—improving the way benefits are quoted, sold, enrolled, managed, and utilized. Our APIs transmit billions of data points, powering an amazing benefits experience for all. Faster. Better. Awesomely.

Who we are:

We are a group of people who love a good API and all it can do. We are insurance geeks, systems gurus, data wonks, sales & marketing execs, product leads, finance whizzes, and admin pros—all determined to bring efficiency, transparency, and connectivity to the health insurance and benefits industry.

Our benefits include:

- 100% company-paid medical, dental, and vision for you and your dependents.

- Voluntary benefits such as hospital, accident, critical illness, short-term disability, and legal.

- Employee assistance program (EAP)

- Healthcare and dependent care FSA (Flexible Spending Account).

- Flexible PTO policy: take time off without worrying about accruals or carryovers.

- Pre-tax commuting benefits.

- Home office allowance so you can work comfortably wherever you are.

We are an equal opportunity employer. We encourage people of different backgrounds, experiences, abilities, and perspectives to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

All offers of employment are contingent upon successful reference and background checks.