Manager, Enterprise Account Management

Over the last few years, Lattice has grown very quickly -- both in terms of the number of customers and the breadth of our product suite -- creating a massive opportunity for us to drive revenue through strategic and methodical retention and expansion techniques. As one of the first leadership hires on Lattice’s new Account Management team, you will contribute to building a new function from the ground up. You will build and lead a team of senior Account Managers responsible for the revenue retention and expansion of Lattice’ largest and most strategic accounts. As a leader of a new and growing team, you will define the strategy and partner cross-functionally to achieve it.

• You will attract and retain top, senior account management talent
• You will motivate, inspire and mentor your team members to achieve strong quarterly results
• You will help craft the account management strategy for Lattice
• You will build account management playbooks that drive revenue retention and expansion for Lattice’s large accounts
• You will partner with Operations and Customer Success to define and execute against rules of engagement and customer journey triggers
• You will partner with GTM Enablement to develop training for your team
• You will partner with Customer Success to deliver a unified and professional customer experience
• You will partner closely with Sales teams to ensure customers pre-sale expectations are exceeded in the post-sale experience
• You will partner with Product to continuously improve products and be a voice in the roadmap
• You will measure your success and your team’s success based on revenue expansion and gross retention outcomes

• You have 5+ years of experience working in Account Management, Renewals Management, and/or Sales
• You have 3+ years of people management experience in Account Management, Renewals Management, and/or Sales
• You’ve built teams from the ground up and you get energy from designing new customer journeys and playbooks
• You have a proven track record of leading successful and consistent account management or sales teams
• You have vast experience managing large, strategic accounts
• You’ve built clear and measurable KPIs for teams you have managed and you have delivered consistently against those KPIs
• You've built successful cross-functional partnerships with Customer Success and Sales to deliver a great customer experience 
• You thrive in a fast-paced SaaS startup environment
• Nice to haves:
  • You have experience in HR tech
  • You have been part of an organization that transitioned renewals ownership from Customer Success to a specialized Account Management function 

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