Manager, Enterprise Customer Success (Public Sector)

WHAT IS BOX?

Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. 

By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 99,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud. 

WHY BOX NEEDS YOU 

The Manager of Box's Public Sector Customer Success team will lead a team of Customer Success Managers (CSMs) who are focused on retaining and growing our most strategic and highest value customers within the Public Sector vertical. This role will report to the Senior Director, Customer Success and serve as a key member of their leadership team, helping to set the strategy and plan for the future of Customer Success at Box.

WHAT YOU'LL DO 

• Lead, coach, train and develop a team of high performing Customer Success Managers with Public Sector-focused accounts to help them drive towards individual and team targets

• Work alongside the dedicated Public Sector GTM team to iterate on Box’s program to grow, improve and drive scalable adoption practices in this sector and across vertical-aligned features

• Provide the team with guidance on building and maintaining strong customer relationships within the Public Sector; serve as a coach in navigating challenging customer situations through proven Customer Success practices, as well as an escalation contact for customer leadership

• Design and drive strategic improvements to scale processes, services, and systems across accounts enabling the team to exceed adoption, retention, and growth objectives

• Partner with Sales, Renewals, Consulting, Product and other cross-functional leadership to drive business outcomes that are specific to the Public Sector

• Be a thought leader and establish actionable executive relationships with key customers

• Create a culture of accountability and execution through data-driven strategies

• Drive successful platform adoption, customer outcomes, retention and expansion goals ultimately improving customer lifetime journey and value.

• Hire and retain a best-in-class CSM team   

WHO YOU ARE 

• 6+ years of experience managing customer relationships with a successful track record of driving retention, growth and health

• 3+ years of experience managing a team; a natural leader and passionate coach who inspires his/her team to elevate performance

• Collaborative team player with track record of partnering with Sales and other cross-functional stakeholders to deliver results, help identify and close new business, and drive retention/expansion

• Ability to thrive in a high-growth, fast-paced environment and adapt quickly to changing demands

• Data-driven decision maker with a strong focus on execution and accountability

• Demonstrated experience building relationships with key executives

• Proactive, organized problem-solver with the ability to execute at both the strategic and tactical level; able to roll up their sleeves to get things done

• Strong operational rigor and effective project management skills; able to drive cross-functional collaboration to achieve results

• Tech savvy and excited to learn Box's products; ability to evangelize our cloud content management platform alongside a team of CSMs

BENEFITS  

• Visit this webpage to check out all of our exciting healthcare benefits: https://join.collectivehealth.com/box
• For all other benefits, please check out: Box Benefits + Perks 

HEALTH AND SAFETY

To promote the health and safety of all Boxers and our communities, in order to "Go to Work" at Box in the U.S., you must be Fully Vaccinated or have an approved accommodation. "Go(ing) to Work" at Box is defined as visiting a Box office, facility, or co-working site, visiting or meeting in person with fellow Boxers, Box clients and/or customers, vendors, or partners, engaging in business travel, and or participating in any Box-sponsored and/or related activity where others are present.  If you are fully remote and do not "Go to Work,” the vaccination requirement is not applicable.  "Fully Vaccinated" means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen.  If you are unable to get a vaccine due to a medical condition, a sincerely-held religious belief or another legally recognized reason, Box will consider requests for an accommodation.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice.

EQUAL OPPORTUNITY  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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