Manager, Financial Operations

Company Description

About Grab and Our Workplace

Grab is Southeast Asia’s leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we’ve got your back with everything. Guided by The Grab Way and our four core values of Heart, Hunger, Honour, and Humility, we make a lasting difference for Southeast Asia by creating economic empowerment for everyone..

Job Description

Get to Know the Team

The Platform Financials - Financial Operations team is an important part of Grab, providing backend support for both incoming and outgoing financial transactions. We work with multiple partners like banks, payment gateways, and other financial institutions to ensure smooth operations. Our team also resolves partner issues promptly, ensuring our financial systems run smoothly.

Get to Know the Role

As a Platform Financial Operations Manager, you will support Grab's business activities within the payments space. You will handle a variety of tasks with a focus on financial reconciliation, discrepancy resolution, and process optimization.

You will report directly to the Head of Platform Financial Services, and the current work arrangement is hybrid, with the office located in Ortigas, Pasig City.

The Critical Tasks You will Perform

You will:

• Reconciliation and Reporting: Manage the reconciliation process by cross-referencing internal records with reports from merchant partners and financial institutions to identify any discrepancies. Generate regular reports on reconciliation activities, financial discrepancies, and resolution outcomes for management review.
• Discrepancy Identification: Investigate and resolve financial discrepancies or irregularities promptly to maintain data accuracy.
• Settlement Management: Oversee the settlement process, ensuring timely and efficient resolution of discrepancies by collaborating with relevant stakeholders.
• Team Collaboration: Work closely with cross-functional teams, including finance, accounting, and operations, to ensure compliance with financial reconciliation processes.
• Payment and Refund Dispute Management: Resolve disputes raised by passengers and merchants by investigating issues, communicating with involved parties, and finding fair resolutions.
• Process Improvement: Lead projects aimed at optimizing processes to enhance efficiency and accuracy within the team.

Qualifications

What Skills You will Need

• Financial Reconciliation: 5+ years of experience in financial reconciliation, with the ability to cross-reference records and identify discrepancies.
• Technical Proficiency and Data Analytics Skills: Proficiency in financial software and tools, including Excel and other data analysis tools. Ability to solve complex financial and analytical problems and identify irregularities in financial data.
• Team Management and Collaboration: Experience managing a team, monitoring their activities, attendance, and productivity. To engage collaboratively with all partners.
• Keenness to Details: Mindset with a focus on maintaining accuracy and data integrity.
• Problem Solving: Well thought approach to problem solve, able to handle and interpret data to resolve multiple incidents.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.