Manager, Fraud Operations

Whatnot
Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We're building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values , and as a remote-first team, we operate out of hubs within the US, Canada, UK, Ireland, and Germany today.
We're innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.
And, we're growing. Whatnot has been the fastest growing marketplace in the US over the past two years and we're hiring forward-thinking problem solvers across all functional areas.
Role
We are looking for a Manager, Fraud Operations to lead a team of fraud investigation, prevention, and enforcement specialists. You will:

• Manage a team of dispute agents and fraud investigators with the goal of safeguarding the platform from financial loss, and maintaining buyer and seller trusts.
• Set and ensure performance for the team against quality, procedures and service level agreements goals, including payment processor requirements and benchmarks.
• Monitor, assess, and report out on the effectiveness of controls. Identify gaps in processes and strategies, and work cross-functionally to solve them.
• Identify trends and threat vectors to support fraud product, engineering, and data science automated detection and enforcement efforts.

You
Curious about who thrives at Whatnot? We've found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.
As our next Manager, Fraud Operations you have:

• 5+ years of experience in e-commerce risk management, fraud prevention, and operations including time at a high-growth startup
• Experience leading and mentoring Fraud, risk management, and/or operations teams.
• Deep understanding of payment and fraud risks for both financial transactions, product abuse and how it may be applied in a two-sided marketplace.
• Excellence in data and analytics.
• Demonstrated strong cross-functional collaboration abilities in high-pressure and fast-paced environments.

Compensation
For Full-Time (Salary) US-based applicants: $140,000/year to $165,000year + benefits + stock options
The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity in the form of stock options.
Benefits

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• $1,000 home office setup allowance
• $150 monthly allowance for cell phone and internet
• Care benefits
• $450 monthly allowance on food
• $500 monthly allowance for wellness
• $5,000 annual allowance towards Childcare
• $20,000 lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Parental Leave
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

EOE
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.