Manager, GDWM and Digital Client Partner Experience (DCPX) Implementation

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

This opportunity does not need to be Chicago based and may be located in any of our Wealth Management markets.

Manager, GDWM / Digital Client Partner Experience (DCPX) Implementation

Lead the development and implementation of GDWM and DCPX tactical change management strategies in the field. Oversee the Regional Directors to foster continuous engagement with teams ensuring the alignment of shared goals. Drive consistency of execution across a portfolio of initiatives. Embed change practices to address resistance and manage expectations.

Key Responsibilities:

• Understand the requirements, project scope, and the desired business outcomes for the GDWM and DCPX implementation efforts which require Regional Director engagement. Ensure expectations are communicated clearly.

• Lead Regional Directors through each phase of a project, including technical configuration, testing, kick-offs, training, go-live, and post-launch adoption campaigns.
• Conduct change assessment in the field by anticipating impediments, collecting partner and client feedback, and defining and documenting impacts. Determine the best approach for addressing obstacles.
• Provide visibility into roadmap sequencing and partner role change management requirements.
• Review metrics to uncover opportunities for continuous improvement. Identify resource needs, perform quality reviews, and escalate scope, quality, experiential, and timeline issues appropriately.
• Lend subject matter expertise on GDWM to construct and facilitate the training curriculums which build partner competency. Assess organizational readiness to exhibit new skills.
• Work internally across a matrixed organization to maintain superior stakeholder relationships. Deploy Regional Director outreach and engagement efforts to leverage the expertise of client facing partners.

• Participate in the creation of repeatable processes that will scale to manage concurrent implementations the Regional Directors will support.
• Measure and communicate the results of Regional Director engagement by preparing status reports and gathering, analyzing, and summarizing relevant information in a clear and organized manner.

Skills:

• Demonstrated ability to communicate, present and influence credibly and effectively across practices, and among partners of varying technical and business backgrounds, including the ability to explain technical concepts in simple terms to end users.
• Experience with the GDWM methodology, including GPS platform navigation proficiency.
• Proven ability to synthesize data and information in a concise way and interpret it to inform future strategy.
• A dedication to quality, excellence and unwavering client satisfaction
• Exceptional problem solving and analytical abilities
• Proficiency in project management tools and methodologies
• Strong organizational skills and unwavering attention to detail

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected].

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.