Manager, GITO PI Americas, IT

About the Department
At Novo Nordisk, we want to make a difference. For more than 100 years, we have led the way in diabetes care. Being part of Novo Nordisk allows our employees to embark on life-changing careers, and the opportunity to help improve the quality of life for millions of people around the world.
In NC, we operate three pharmaceutical manufacturing facilities that are responsible for fulfilling different steps in our injectable and oral treatment supply chains. Our legacy Injectable Finished Products (IFP) facility in Clayton, NC is a 457,000 square foot aseptic "fill and finish" site that is responsible for producing innovative, injectable diabetes and obesity treatments. At IFP, you'll join a global network of manufacturing professionals who are passionate about what they do.
What we offer you:

• Leading pay and annual performance bonus for all positions
• All employees enjoy generous paid time off including 14 paid holidays
• Health Insurance, Dental Insurance, Vision Insurance - effective day one
• Guaranteed 8% 401K contribution plus individual company match option
• Family Focused Benefits including 12 weeks paid parental & 6 weeks paid family medical leave
• Free access to Novo Nordisk-marketed pharmaceutical products
• Tuition Assistance
• Life & Disability Insurance
• Employee Referral Awards
• Flexible work schedule

At Novo Nordisk, you will find opportunities, resources, and mentorship to help grow and build your career. Are you ready to realize your potential? Join Team Novo Nordisk and help us make what matters.
The Position
This position is responsible for leading the IT Infrastructure team as part of the Global IT Operations Production Infrastructure (GITO PI) organization in the delivery of highly available, customer focused, and cost-effective infrastructure and operations. The area's focus is primarily for Product Supply manufacturing sites in the Americas region (North and South Americas) and major incident response globally during Americas time zone. The area is organized and works according to Agile, and is focused on global Manufacturing Infrastructure Management, Manufacturing Security Service Management, and IT Vendor Management.
This position will provide leadership to the Americas Region's site infrastructure managers. In addition, they will work closely with Product Owners and GITO PI Managers to establish standards, improve processes, provide strategic input, and share best practices. This position is based in Clayton, NC . Flexible work option available. Relocation assistance available.
Relationships
This position reports to the Senior Manager.
This position is closely working as part of GITO PI (Global IT Operations Production Infrastructure within Global IT) and interacts with the GITO PI Product Teams to support the development of the global strategies, align services and service levels and management for all NN entities in the Americas region.
Essential Functions

• Serve as a valued advisor to stakeholders for developing and supporting solutions that are aligned with Global IT Operations Production Infrastructure (GITO PI) business strategies
• Promote the strategic direction of the global GITO PI organization
• Collaborate globally in Novo Nordisk worldwide IT advisory groups in Production Infrastructure and Manufacturing sites in the Americas to ensure involvement and influence over the decision making and strategic planning process
• Navigate a complex stakeholder network, including GITO PI, Global Security, and Product Supply Organizations to ensure good stakeholder management
• Lead and develop employees in both technical and leadership competencies
• Responsible for implementation of people related initiatives (e.g. on wellbeing or competency development)
• Communicate, model, and safeguard the SAFe and Agile methodology and principles through training, coaching, and mentoring team with Agile mindset
• Participate in team and ART events to enable qualified mindset- and career coaching of employees
• Build a learning culture by leading a transformation through personal advocacy, engagement and leadership
• Ensure and support that the local teams are well integrated in the GITO PI agile delivery organization
• In collaboration with product owners, ensure evaluation of emerging technologies and business potential or impact (including prototyping) in planning, architecture and optimization to meet business goals and objectives
• In alignment with Production areas, develop and execute a regional IT operation strategic plan including resource planning, global process adherence, and further standardization of operations
• Ensure ITIL Methodologies are implemented and reviewed periodically to ensure good IT Operations within Incident, Change, Problem, and Asset Management
• Build a LEAN culture and mindset for process improvement and systematic problem solving (SPS)
• Take an active role of vendor selections, vendor resource onboarding, performance assessment against KPIs/SLAs), and identifies areas for improvement
• Ensure financial planning and compliance with budget timelines and policies
• Follow all safety & environmental requirements in the performance of duties
• Other accountabilities, as assigned

Physical Requirements
Ability to work in an open office environment with the possibility of frequent distraction. Ability to travel up to 10% of the time. (% can change on a case by case basis based on the role).
Development of People
Ensure that reporting personnel have individual development plans (IDP), with annual goals and measurements that are consistent with the priorities of the business, and that interim reviews are held so that their work is focused on those priorities, and they understand their level of accountability for results and the measurement process.
Ensure that the IDP forms include completed learning and aspiration plans and are in place for all reporting personnel to enable the achievement of goals and capability to assume increased levels of responsibility.
Manage the application and communication of all Novo Nordisk policies, procedures, and Novo Nordisk Way.
Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business Administration or other relevant field from an accredited university required
• Minimum of seven (7) years of progressive experience in Client Services, IT Infrastructure, and IT Security required
• Minimum of three (3) years of supervisory experience required
• Experience with infrastructure planning and deployment required
• Experience with Vendor negotiations and management skills required
• Experienced in developing and managing Service Level Agreements (SLA's) required
• Experience in project management, business analysis and systems development life cycle required
• Experience with Global stakeholder management experience required
• Experience working closely with IT teams in other countries required
• Proven track record of strong people management skills, including developing employees required
• Track record of successful execution of IT projects of different levels of complexity with a variety of team structures preferred
• Experience with FDA 24 CFR Part II Compliance for IT Systems, IT Infrastructure including data centers preferred
• Experience with of the Agile SAFe/Agile methodology/principles and fostering the Agile mindset, preferred

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing.
Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.
If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.