The Manager of Global Insights & Analytics leads MetLife's Global Customer Commitment Program optimizing customer research and translating insights into strategies for improved customer experience and loyalty across markets.

Description and Requirements
The Team You Will Join
Joining Global Marketing & Communications (GMC) means contributing to the company's customer-centric growth engine by helping customers live more confident futures. Whether driving external or internal marketing and communications you'll be fostering engagement and alignment with MetLife's purpose and values that enable positive customer experiences. Become part of a dynamic team that harnesses an agile and data-driven approach across paid owned and earned channels to deliver meaningful and measurable outcomes for MetLife's key stakeholders: associates communities customers and shareholders.
The Opportunity
The Manager Global Insights & Analytics is responsible for managing and advancing MetLife's Global Customer Commitment Program a marquee initiative within the Global Marketing & Communications (GMC) organization. This role partners with local market stakeholders across MetLife's key global markets to translate customer and brand insights into actionable strategies that improve customer experience loyalty and growth outcomes.
Guided by our purpose- always with you building a more confident future -and MetLife's New Frontier strategy this role enables enterprise-wide impact by leveraging customer research to drive accountability strategic action and measurable improvements in Relationship Net Promoter Score (rNPS) and Purchase Consideration. This is a high-visibility opportunity with executive and Board-level exposure offering the chance to directly influence strategy while helping shape the future of MetLife's customer insights capabilities.
Key Responsibilities

• Leadthe end-to-end execution and optimization of the Global Customer Commitment Program ensuring consistent delivery across multiple global markets while balancing local customization
• Manage local market stakeholder relationships to ensure market perspectives are embedded in the global program and insights translate into clear action plans
• Overseecustomer research design data collection data quality and governance in partnership with internal analytics teams and external vendors and drive efficiencies that can then fuel expansion
• Develop compelling business-ready insights and storytelling through reports and presentations that drive strategic and operational decision-making
• Advance analytical capabilities by supporting key driver analysis competitive intelligence and the adoption of new approaches such as text analytics AI and synthetic data

Required Qualifications

• Bachelor's degree in business administration marketing analytics or a related field with strong statistical or mathematical foundation
• 8+ years of hands-on experience in marketing research including deep expertise across primary research methodologies and linkage to secondary data and performance analytics
• Proven experience designing executing and managing complex multi-market research programs end to end
• Strong proficiency in Excel and PowerPoint with the ability to communicate complex insights clearly to senior stakeholders
• Demonstrated experience applying statistical techniques such as descriptive statistics correlation regression decision trees and cluster analysis to solve business problems

Preferred Qualifications

• Global research or stakeholder management experience
• Experience within financial services or similarly regulated industries
• Familiarity with brand tracking VOC frameworks and loyalty measurement
• Working knowledge of statistical or analytics tools such as Python or SPSS and AI capabilities (E.g. AI prompts synthetic data etc.)
• Strong organizational skills with the ability to manage competing priorities in a fast-paced matrixed environment

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $107300 - $160000 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health financial wellness and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision dental insurance and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services a retirement pension funded entirely by MetLife and 401(k) with employer matching group discounts on voluntary insurance products including auto and home pet critical illness hospital indemnity and accident insurance as well as Employee Assistance Program (EAP) and digital mental health programs parental leave paid time off paid holidays volunteer time off tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" Fortune World's 25 Best Workplaces™ as well as the Fortune 100 Best Companies to Work For® MetLife through its subsidiaries and affiliates is one of the world's leading financial services companies; providing insurance annuities employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets we hold leading positions in the United States Latin America Asia Europe and the Middle East.
Our purpose is simple - to help our colleagues customers communities and the world at large create a more confident future. United by purpose and guided by our core values - Win Together Do the Right Thing Deliver Impact Over Activity and Think Ahead - we're inspired to transform the next century in financial services. At MetLife it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race color national origin religion creed sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity or expression age disability marital or domestic/civil partnership status genetic information citizenship status (although applicants and employees must be legally authorized to work in the United States) uniformed service member or veteran status or any other characteristic protected by applicable federal state or local law ("protected characteristics").
If you need an accommodation due to a disability please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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