Manager, Global Security Operations

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Manager of Security Operations is responsible for overseeing and managing the day-to-day security operations of the organization. This role ensures the implementation and enforcement of security policies, procedures, and protocols to safeguard personnel, assets, and facilities. The Security Operations Manager collaborates with cross-functional stakeholders to maintain a secure environment and mitigate security risks. While the final candidate will work on both planning and operational functions, this role will have a strong focus on strategic planning and standardization. This role will have direct reports.

This is an on-site position and the Manager of Security will work at least one weekend day per week and should be willing to work on various shifts.

Job Description

Core Responsibilities

• Manages and oversees the daily security operations, including physical security, access control, surveillance systems, and incident response.
• Manages a SOC specific training programs for new hires and re-training for existing staff.
• Develops and enforces security policies, procedures, and protocols to protect personnel, assets, and facilities.
• Conducts regular security assessments and vulnerability analyses to identify and address security gaps.
• Collaborates with internal and external stakeholders to ensure compliance with relevant regulations, guidelines, and industry best practices.
• Supervises a team of security personnel, providing guidance, training, and performance evaluations.
• Coordinates and conducts investigations into security incidents, theft, fraud, workplace violence, and other breaches of security.
• Monitors security systems, alarms, and CCTV cameras to identify and respond to potential threats or incidents.
• Maintains relationships with law enforcement agencies and other external partners to enhance security capabilities and intelligence sharing.
• Responds to security incidents, emergencies, and alarms, taking appropriate actions and documenting incidents, as necessary.
• Support the Protective Operations team and all Comcast Security teams during company-sponsored events, executive security and investigations as required.
• Implements and maintains appropriate security measures for business continuity and disaster recovery plans.
• Collaborates with cross-functional teams, such as IT, HR, Legal, and Facilities, to align security objectives and support organizational initiatives.
• Demonstrate knowledge of utilizing metrics, goals, and analytics to measure the progress and effectiveness of SOC operations to generate and implement strategic plan that guide continuous maturity of the GSOC/SOC.
• Conducts regular audits and assessments of security controls and processes to ensure compliance and effectiveness.
• Prepares and presents reports on security operations, incidents, and key performance indicators to senior management.
• Assists in the development and implementation of security awareness training programs for employees.
• Acts as a liaison between security personnel, facility managers, contract service providers, and other stakeholders.
• Assists with the development and implementation of technology and systems.
• Stays updated on industry trends, technologies, and regulations related to security operations.
• Manages the security budget, ensuring effective resource allocation and cost optimization.
• Works flexible hours and is available on call 24/7 as situations warrant.
• Other duties as assigned.

Additional Requirements

• Proven experience in security operations, preferably in a managerial or supervisory role.
• Strong knowledge of security principles, best practices, and technologies.
• Familiarity with relevant laws, regulations, and standards related to security operations.
• Excellent leadership and team management skills, with the ability to inspire and motivate a team.
• Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure.
• Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.
• Experience in conducting security risk assessments and implementing risk mitigation strategies.
• Familiarity with physical security systems, access control, video surveillance, and incident management platforms.
• Proficient in using security management software, tools, and technologies.
• Knowledge of emergency response procedures and crisis management protocols.
• Ability to handle sensitive and confidential information with discretion.
• Comcast Security Experience required.

Education

• Bachelor's Degree preferred in an area of study relevant to this position (i.e., Security Management, Criminal Justice, Business, Compliance, Homeland Security, etc.)

Related Work Experience

• Generally, requires four plus years related experience of increasing responsibility with a full suite of corporate security experience to include, crisis management, physical security, and critical infrastructure protection, risk controls, and loss prevention.

Preferred Qualifications

• Certification or accreditation from a risk or security management program such as: Certified Security Project Manager (CSPM), Associate Protection Professional (APP), Certified Protection Professional (CPP), Physical Security Professional (PSP), Certified Fraud Investigator (CFE), Professional Certified Investigator (PCI) is a plus.
• Certification from an interviewing and interrogation program such as Wicklander-Zulawski & Associates, John E. Reid & Associates, or LSI Laboratory for Scientific Interrogation, Inc. (SCAN) is a plus.
• Knowledge of Federal, state, or local regulations relevant to the Company (i.e., PCI, CPNI, SOX, HIPAA, and data privacy affecting theft of cable service) preferred.
• Leadership experience with a law enforcement agency, military, or other governmental agency with responsibilities for protecting and securing people and assets preferred.
• FEMA Courses

Working Conditions

• Must be able to work nights and weekends, variable schedule(s), and overtime, as necessary.
• Must be willing to travel up to 25%.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.