Manager, Global Security Operations Center

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company's three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.
We're looking for a Global Security Operations Center Manager to join our team! As a member of Snap's Global Security team, you will aid in creating and iterating on processes and procedures that directly assist in protecting Snap's team members, offices, technologies. Working from our Santa Monica, CA headquarters, you'll lead a 24/7 Security Team that supports all Snap enterprises worldwide. Additionally, you'll develop and maintain our security technology capabilities and optimize our security preparedness and emergency response.
What you'll do:

• Provide oversight and direction to the team members assigned to the Global Security Operations Center (GSOC), supervising performance behavior and results based on established operating procedures, guidelines and expectations
• Oversee monitoring of and executive level notifications/communications for security incidents, crisis response operations, and emerging threats impacting SNAP people, facilities, and global operations
• Ensure the protection and support of our employees and assets through close coordination with our Crisis Management and Security Operations Team and other business process service providers
• Ensure appropriate staffing levels are maintained and personnel are trained to fulfill critical functions at all times, with a focus on development and career pathing
• Administer and interface with security technology systems for global sites, to include access control, badging, intrusion detection, video analytics, incident management and CCTV elements
• Coordinate budgets and vendor relationships as assigned
• Serve as the first line of escalation for Regional Security Operations Center, Control Rooms, and security officers globally, ensuring communication, cross training, support and operational fundamentals are achieved
• Use technology, reporting, and investigative skills to lead requests, and resolve cases
• Develop and implement procedures as it relates to benchmarking and industry trends specific to technology, automation, directives, and standard operating procedures
• Be responsible for the training, metrics and quality control elements of all GSOC product
• Provide strategic direction and lead GSOC team members in all activities and emerging issues, while establishing a program that will scale to Snap business needs
• Seek out innovative solutions to enhance GSOC operations in partnership with Security Operation, Intelligence & Risk, Environmental Health & Safety and Crisis Management team members.
• Other ad hoc duties or special projects as identified by leadership

Knowledge, Skills & Abilities:

• Leadership skills, with an emphasis on customer service and collaboration
• Strong communication and social skills to work with all levels of the organization
• Experience working in building out security control centers to support global locations
• Flexibility to work non-traditional schedules including holidays, nights, and weekends to adapt to our 24/7 operation
• Consistent track record using security technology and computer systems (Google Suite, Lenel access control systems, Incident Management Systems (Valor/Everbridge/VCC), CCTV platforms and radio dispatch systems
• Strong understanding in incident response, Crisis Management, Incident Management, Emergency Response
• Have the ability of creative problem solving, and the desire to create and build new standard procedures and training programs that scale with business operations
• Ability to ensure compliance, monitoring of assets, and making rapid notifications via mass communication tools
• Professional, eloquent, and use of good independent judgment and discretion
• Superb ability to maintain correspondence, discussions and materials with the strictest confidence
• Strong ability to operate autonomously, and use discretion when dealing with sensitive information
• Advanced time management, ability to multitask, and strong attention to detail skills

Minimum Qualifications:

• Bachelor's degree in criminal justice, homeland security, political science, international relations, security/intelligence studies, or a related field
• 5+ years as a Manager within a Command Center, 911, GSOC, Emergency Operations Environment or similar environment
• Current CPR and Basic First Aid certification
• Ability stay on your feet for extended periods to time for Incident Management or support to Campus Security Operations
• Ability to lift up to 20.5 lbs. to support emergency response or relocation
• 5+ years people management experience
• The role requires regular onsite work at a Snap Office Location, at minimum 5 days a week

Preferred qualifications:

• 5+ years in an operational security leadership role
• Masters degree in a related field
• Industry certifications in security and investigations
• Reachback to government based incident response and operation centers

Compensation:
In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These pay zones may be modified in the future.

• Zone A (CA, WA, NYC) : The base salary for this position is 145,000.00 - 210,000.00 USD Annually
• Zone B : The base salary for this position is 138,000.00 - 200,000.00 USD
• Zone C : The base salary for this position is 123,000.00 - 179,000.00 USD

This position is eligible for equity in the form of RSUs
"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a "default together" approach and expect our team members to work in an office at least 80% of the time (an average of 4 days per week).
If you are not based in the same location(s) listed for this role and are open to relocation, we encourage you to apply to take advantage of our generous relocation policy.
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don't be shy and contact us at [email protected] .
Our Benefits : Snap Inc. is its own community, so we've got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success!