Manager, Global University Programs & Operations

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Global University Programs & Operations in United States.

This role is a high-impact opportunity to shape and scale a global learning and enablement ecosystem that supports sales, customer success, partner, and technical teams across the organization. You will own the operational backbone of a global “University” program, ensuring learning experiences are consistent, scalable, and aligned with business priorities. Acting as both a strategic operator and program leader, you will define governance frameworks, PMO processes, and delivery standards that enable efficient content production and certification management. You will partner closely with cross-functional leaders to align priorities, manage intake, and drive execution across multiple enablement streams. This is a highly collaborative and data-driven role where you will build reporting systems, executive dashboards, and operational KPIs that measure learning impact. The environment is fast-paced, global, and highly cross-functional, requiring strong structure, communication, and execution discipline. Your work will directly influence how effectively teams learn, perform, and scale globally.

• Lead the global University operations function, defining the operating model, governance framework, and end-to-end delivery processes
• Own the program management office (PMO) structure, including planning, prioritization, resource allocation, and execution tracking across all initiatives
• Develop scalable workflows for content production, certification programs, and learning asset lifecycle management
• Establish and maintain SOPs, QA standards, and governance frameworks to ensure consistency, accuracy, and high-quality learner experiences
• Oversee intake and prioritization of learning requests while aligning stakeholders across Sales, Customer Success, Partner, Product, and Support teams
• Build executive-level reporting, dashboards, and analytics covering content performance, learner engagement, certification outcomes, and operational efficiency
• Drive continuous improvement across University operations, reducing cycle times and improving scalability and delivery quality

Requirements:

• 8+ years of experience in learning operations, enablement operations, program management, PMO leadership, or related disciplines
• 3+ years of experience managing cross-functional learning, training, or content development programs in global environments
• Strong expertise in building scalable operational frameworks, governance models, and standardized delivery processes
• Proven project and program management skills, including experience implementing PMO methodologies and reporting structures
• Experience working with LMS platforms, learning technologies, and digital content workflows
• Strong stakeholder management and executive communication skills across global, cross-functional teams
• Ability to manage competing priorities in a fast-paced environment with strong organizational discipline
• Experience in certification programs, enablement functions, or cybersecurity/technical domains is a plus

Benefits:

• Competitive base salary with incentive eligibility and equity participation (stock options)
• Comprehensive health, dental, and vision insurance coverage (varies by location)
• Life insurance, income protection, and disability coverage
• Retirement savings plans, including employer-supported options
• Generous paid time off and flexible work arrangements
• Access to behavioral, emotional, and mental health support services
• Employee recognition programs and performance-based rewards
• Learning and development opportunities to support career growth