Manager, Global Workforce Management

OVERVIEW 

We are seeking an experienced Global Workforce Management Manager to lead our workforce management initiatives for both domestic and international Retail Stores. The Global Workforce Management Manager will be responsible for implementing, overseeing daily operations, and optimizing scheduling systems and operational processes. The ideal candidate will possess excellent analytical skills, a strategic mindset, and the ability to manage and adapt to different market needs and compliance requirements.  

RESPONSIBILITIES 

• Oversee and maintain global scheduling systems, including Legion, ensuring optimal system and labor model configurations across all global locations including North America, Europe, and Asia.  
• Collaborate with outside vendors to evaluate, implement, and maintain workforce management tools and technologies, ensuring they meet global business needs. 
• Lead the integration and configuration of new international technology environments and retail locations within the scheduling system. 
• Analyze labor and schedule forecasts to identify and resolve any issues, ensuring efficient operations and use of labor.  
• Provide leadership with actionable insights and recommendations to drive efficiencies in staffing, scheduling, and labor spend.  
• Support domestic and international retail and operational teams by resolving scheduling issues and providing guidance. 
• Develop and maintain staffing census guidance to ensure consistent staffing levels across all locations. 
• Implement system configuration changes in response to operational needs, company policies, and system upgrades. 
• Manage user roles and permissions across regions within the system. 
• Build and oversee team consisting of analysts focused on labor model optimization as well as a scheduling system administrator to support daily operations.  
• Drive continuous improvement and optimization in workforce management tools and processes on a global scale. 
• Collaborate with business partners leaders to align workforce management strategies with business objectives. 
• Additional responsibilities as assigned to support the broader Retail Operations function. 

QUALIFICATIONS 

• • Bachelor's Degree in Business, Industrial Engineering, Operations Management, or a related field preferred. 
  • Extensive experience in global workforce management, with a proven ability to connect the dots between finance, operations, and people in a global context.  
  • Strong analytical abilities with impeccable attention to detail. 
  • Advanced proficiency in Excel and other analytical tools. 
  • Proven experience in managing and leading teams across multiple countries. 
  • Ability to travel internationally and domestically to retail locations as needed. 
  • Preferred: 5+ years of experience in a global workforce management role within Retail or Hospitality sectors with experience leading a team. 
  • Preferred: On-site in Beverly Hills but open to remote if not LA based 

The base salary range for this position is $115,000-$130,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.

#LI-remote