Manager- Group Service

Inspire and deliver exceptional value to travelers around the globe as part of the Apple Leisure Group (ALG) team! Our vision is to be the best-in-class and largest all-inclusive resort management and travel services provider, differentiated by the collaboration of our unique resort and distribution brands.

Grow you career as a Manager- Group Service within Apple Leisure Group. The Manager of Group Service oversees multiple group service pods and strives to ensure the team provides superior customer service at all times. The role requires the team member to make certain team members are reaching weekly KPI metrics and works closely with the Group Service Director and Team Leads to grow & develop our team of group service specialists. Lastly, the Manager of Group Service must help lead the team through escalated cases and opportunities.

A successful Manager- Group Service will:

• Strive to grow both B2B & B2C business by building rapport and providing outstanding customer service
• Lead multiple service pods by developing & coaching team members and ensuring team is on track to exceed established weekly KPIs
• Ensure team workload is distributed equally & that all phases of the group service process are on track at all times
• Own & close escalated cases and ensure the teams make the learnings greater than the experience
• Performs other duties or special projects as required or as assigned by leader

Requirements:

*This position is able to be fully remote*

• High School Diploma/equivalent required.
• 5+ years of customer service experience is preferred
• Proficiency in Microsoft Suite of tools - Excel, Word, TEAMS & PowerPoint
• Experience utilizing CRM tools to help manage business
• Ability to work with team members in both an office & work at home environment
• Maintain focus & energy in fast-paced group environment
• Strong analytical and problem solving skills
• Excellent written, oral, and interpersonal communication

About Apple Leisure Group

Apple Leisure Group® (ALG) is the leading North American travel, hospitality and leisure management group with the only vertically-integrated business model, serving travelers and destinations worldwide. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising: the largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands, brand management of 5-star and 4-star luxury resorts through AMResorts® award-winning brand portfolio; best-in-class destination management services provided by Amstar DMC and Worldstar®, the exclusive loyalty program Unlimited Vacation Club®; and the innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers. To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.

Benefits at a Glance

We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:

• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short & Long Term Disability
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match
• Tuition Reimbursement

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.