Manager, GTM Systems

At Plaid, our mission is to unlock financial freedom for everyone. There has never been a better time than now to start building the future of fintech with us. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, and Betterment, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. #LI-Remote

The Business Systems team utilizes a variety of enterprise tools and solutions to solve many of Plaid's most important operational issues. In addition to maintaining Plaid’s Salesforce and Zendesk instances, this team is also responsible for many of Plaid’s most business-critical applications and tooling, such as Lead Scoring, PRM, CPQ, Contract Management, and Support Systems.

As a GTM Systems Manager, you will closely collaborate with cross-functional stakeholders to plan and manage our Salesforce and Zendesk product roadmap. You will be responsible for tackling business-critical problems that can be solved by our enterprise technology stack and identifying new technology required to solve issues efficiently. You will enable the Business GTM Systems Technology team to scale to meet the needs of an evolving business.

Responsibilities:

• Initiating, managing, and successfully executing new, cross-functional technology-transformation initiatives that increase alignment and create synergies across the business
• Improving team operational efficiency and productivity process and technology
• Collaborating with a variety of cross-functional leadersMaintaining a strong, clear view of operational issues most critical to Plaid’s success
• Developing and tracking key KPIs to drive execution and identifying opportunities for operational improvement
• Staying hands on when necessary and playing a key role in driving the successful completion key projects 
• Managing, coaching, and mentoring a team of high-performing individual contributors
• Recruiting and building a best-in-class GTM Systems team at Plaid

Qualifications:

• 10+ years in a technology role as either a project manager, administrator, or developer
• 5+ years experience managing Salesforce
• 3+ years of people management and team leadership experience
• Track record of building and maintaining productive relationships with senior leadership
• Strong stakeholder management skills
• Strong analytical and technical skills
• Strong project management skills
• Proven track record of scaling team efficiency and impact
• Quote-to-Cash and CPQ experience is strongly preferred

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at [email protected].

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