Manager, HCM IT Solutions

At Eisai, satisfying unmet medical needs and increasing the benefits healthcare provides to patients, their families, and caregivers is Eisai’s human health care (hhc) mission. We’re a growing pharmaceutical company that is breaking through in neurology and oncology, with a strong emphasis on research and development. Our history includes the development of many innovative medicines, notably the discovery of the world's most widely-used treatment for Alzheimer’s disease. As we continue to expand, we are seeking highly-motivated individuals who want to work in a fast-paced environment and make a difference. If this is your profile, we want to hear from you.

Essential Functions

HCM Platform / System Technology Expertise

• Assists in defining future state solution architecture by establishing strong business relationships, creating a strategic roadmap for realizing the vision, and articulating technology impact to business processes and the overall HCM functions.
• Provide oversight of relevant technologies and platforms.
• Monitor industry & technical trends and recommend appropriate technologies and platforms to accommodate evolving regulatory requirements, user needs and business and functional requirements.
• Lead the development, support and rollout of relevant technologies and platforms.
• Accountable for overall quality and delivery of HCM based technology solutions.

 Application Support and Operations Management

• Manages the development, deployment, monitoring, maintenance, upgrade, and support of relevant systems and platforms with business and IT and stakeholders as required.
• Oversees provision of end-user services, including technical support services.
• Coordinates and monitors support activities daily.
• Escalates major incidents within the IT organization, managed service vendors, and/or cloud providers.
• Communicates support status regularly.
• Monitors managed service partners relative to established SLAs (Service Level Agreement).
• Oversees SaaS (Software as a Service) provider system and support performance.
• Manages IT assets and software components and collaborates with infrastructure teams for hardware and equipment asset management, as required.
• Assists in negotiations and administers vendor, outsourcer, and consultant contracts and service agreements, as required.

Requirements

• Education, Work Experience, and Domain Knowledge
  • College diploma or university degree in computer science, information science, management information systems, or business administration.
  • 3-5 years related work experience in pharmaceutical domain designing, implementing, and supporting Enterprise-grade HCM oriented technical solutions (preferably Workday) to meet complex business requirements.
  • Minimum 5 years’ technical experience supporting / administering the Workday platform.
  • Hands on technical knowledge of most of Workday’s toolset including Extend, PRISM, Studio, BIRT, EIB, Calculated fields etc.
  • Experience with other ancillary integrated HR systems such as Phenom Talent Experience, OrgChart Enterprise, and O.C.Tanner is a plus.

• Leadership and Teamwork
  • Demonstrated skills in helping negotiate priorities and resolving conflicts among project and functional stakeholders.
  • Demonstrated ability to influence and drive adoption of modern technologies, processes, and solutions.

• Communication, Organization and Problem-Solving Skills
  • Strong problem-solving and software triage skills with ability to work cross-functionally in a fast-paced and rapidly changing work environment to dissect root cause of issues creating the best solution for Eisai considering quality, cost, and speed requirements.
  • Excellent written and verbal communication skills and strong cognitive ability especially with respect to understanding, documenting, and describing complex technical subjects.
  • Excellent interpersonal and collaborative skills with a strong customer-centric focus are necessary.  
  • Project management with ability to plan, organize, prioritize, and work effectively in a constantly fast paced and changing dynamic environment. 

• Eisai Core Values
  • Consistent demonstration and embodiment of Eisai company core values Collaboration, Excellence, Innovation, Integrity, Passion, Patient/Stakeholder Centricity.

• Information Technology Planning, Analysis, Design, Architecture and Management
  • The ability to work at all levels of the organization to develop a vision for platform roadmaps and maintain consensus around the strategic direction allowing us to meet Eisai business needs.
  • Strong understanding of project management principles and Systems Development Life Cycle standards and familiarity with agile software delivery methodologies such as Scrum.
  • Experience in managing application / system changes in a controlled environment to comply internal policies and /or Regulatory Controls (e.g., SOX- Sarbanes-Oxley)

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Eisai is an equal opportunity employer and as such, is committed in policy and in practice to recruit, hire, train, and promote in all job qualifications without regard to race, color, religion, gender, age, national origin, citizenship status, marital status, sexual orientation, gender identity, disability or veteran status. Similarly, considering the need for reasonable accommodations, Eisai prohibits discrimination against persons because of disability, including disabled veterans.

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