Manager, HR Investigations

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be!

ABOUT THIS JOB

The centralized HR Investigation team's purpose is to promptly and thoroughly conduct all Human Resources investigations in a manner that is fair, unbiased, and consistent with CarMax values. The Manager, HR Investigations is responsible for professional response and resolution of higher sensitivity and/or escalated CarMax Human Resources investigations. This position manages Associate complaints/concerns and conducts unbiased investigations from intake through resolution, providing outcome recommendations to Region/Store teams. The ideal candidate for this role has strong communication skills, the ability to thoroughly navigate complex issues and dynamics, and the judgment to handle critical, sensitive investigations.

WHAT YOU'LL DO - ESSENTIAL RESPONSIBILITIES

• Serves as lead investigator on higher risk/sensitivity HR investigations such as sexual harassment, retaliation, discrimination and conflicts of interest
• Conducts case intake and ensures all intake information is correctly documented
• Conducts interviews with all involved parties
• Reviews supporting documentation, and performs research activities and data analysis related to the case, if necessary, to inform decision making (e.g. internal precedent, external research)
• Analyzes data to identify complaint/issue trends and opportunities for proactive mitigation
• Partners with Legal Team, Compliance & Ethics, Asset Protection, Associate Relations, and others as needed for cases whose outcome cannot be determined without additional expertise
• Develops resolution recommendations, including performance management, employment decisions, or other warranted actions
• Partners with involved parties' Management Team on necessary background information, recommended resolution, and any additional recommendations
• Partners with Regional and Corporate executive teams on escalated cases
• Completes proper template for any disciplinary action/coaching and reviews next steps with people manager
• Throughout all activities, operates within case management system to ensure interview notes, supporting evidence, findings, recommended outcomes and case reports are properly documented
• Develops and recommends improvements to the investigations strategy, process and tools
• Contribute to revision of programs, policies and practices to maintain a strong associate experience and work environment
• Serves as an escalation point, partner, and mentor for other investigators, and supports the training and development of new team members
• Routinely presents case findings to broad audiences including Human Resources Directors and Regional Vice Presidents

QUALIFICATIONS

• Ability to build and maintain strong relationships throughout the organization
• Ability to gain buy-in from others, including leaders
• Ability to use all available resources and partner with others to understand problems at the root-cause level
• Ability to analyze variety of data points, using the information gathered to make sound decisions
• Ability to adapt communication to the audience; uses active listening skills; writes clearly and succinctly
• Ability to hold self to high standard of internal customer service and decorum1
• Ability to develop, execute and adjust a plan with high degree of independence

REQUIREMENTS

• Bachelor's degree
• Five or more years of Human Resources or comparable experience, including investigation or case management experience
• Proficiency with Microsoft Office systems, including Word, PowerPoint and Excel

Work Location and Arrangement: This role will be based out of the Richmond, VA Home Office and have a Hybrid work arrangement.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.

ABOUT CARMAX

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.