Manager, HR Operations

Ready to be a Titan?
Build a high-performing team. Our People Operations team achieves this mission by recruiting the right talent, equipping them with the right resources to make an impact, and growing our Titans into the right career paths that best match their individual talents and interests. We are united in our passion and desire to unlock the extraordinary potential of every single person in our organization: so that we may lose, learn, and win as a team. Every day is an opportunity for change; and for our People Operations team - it is an opportunity to make a positive difference in the employee lives we touch.
The Manager, HR Ops plays an integral role in evolving the design and infrastructure that supports a thoughtful and effective employee experience. The role is both strategic and operational, and will be responsible for acting as an escalation point for challenging problems as well as designing, implementing, and optimizing processes, programs and shared services to support ServiceTitan as we continue to grow.
What You'll Do:

• Act as an escalation point in the day-to-day People Operations team - finding and solving issues that require immediate attention.
• Oversee people processes and controls; identify gaps and inefficiencies, provide standardization and improvement recommendations which will impact the full employee lifecycle.
• Partner with Total Rewards, Employee Experience, Payroll, and HRIS to identify needs or opportunities in both the short term and long-term for process improvements, and gain resources to implement the change.
• Efficiently set the infrastructure of our People team Processes in a way that leverages self-service, automation, and technology. Quantify and manage to a high standard of customer service.
• Manage and oversee employee data.
• Lead many process transformations: You will oversee the development and management of thoughtful, scalable, policies and processes that shape the employee lifecycle.
• Oversee EE/TR reporting: You will make clever use of numbers to help us identify trends, spot problems early and measure ST's progress towards our internal and external people goals.
• Integrate: You will partner with other functions and act as the liaison with Employee Experience, Finance, Legal and IT to ensure that there is clear communication, handoffs, collaboration and systems and workflow integrations.
• Refine and create programs that can help scale our People Operations.

What You'll Need

• 7+ years of experience in People Operations or a related field. Professional human capital related certification a plus (i.e. PHR/SPHR).
• Total of 8+ years of experience in related field.
• Experience and exposure in solving HR problems.
• Experience utilizing HR Systems, ideally Workday HCM.
• Track record of developing and managing internal people programs, policies, and process for scale in a high growth company.
• High level of care for user experience, excellent interpersonal skills and a deep ability to understand what motivates others
• Excellent organization skills, extremely high level of attention to detail, and ability to prioritize actions.

Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role is between $94,000 - $134,000. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.