Manager Inside Sales

Carrier · Charlotte, NC

Company

Carrier

Location

Charlotte, NC

Type

Full Time

Job Description

Date Posted:
2022-07-06-07:00
Country:
United States of America
Location:
CAN05: CCS-Charlotte, NC 5900 Northwoods Business Pkwy, Charlotte, NC, 28269 USA
Carrier is a leading provider of building technology solutions and services - including HVAC, refrigeration, fire, security, and building automation - to enable healthy, safe, and sustainable building and cold chain solutions. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

Carrier's Commercial HVAC Strategic Accounts organization identifies improvement opportunities and provides actional insights to deliver better customer outcomes in health, safety, efficiency, and occupant experience.

We are seeking an Inside Sales Manager to drive performance to plan across our Equipment, ALC and Service lines. Key job duties include but are not limited to:

Meet and/or exceed monthly, quarterly and yearly team and company sales targets.
Select, manage, coach and develop a high performing team of sales associates.
Monitor productivity of associates and generate reports. Monitor call volume to ensure service levels are attained.
Answer questions and recommend solutions to address customer complaints.
Provide communication and follow up to ensure associates are fully informed of all new information related to products, procedures, customer needs and company related issues, changes or actions.
Study and standardize procedures to improve function efficiency.
Create and maintain a winning culture among

Develop and maintain interdepartmental partnerships to resolve customer issues.

Qualifications:

HVAC experience or knowledge of HVAC designs preferred.

Proven ability to influence and work effectively across all levels of the organization.

Highly organized with strong attention to detail while also able to manage multiple priorities and ambiguity.

Excellent communication skills, both written and verbal, across a broad audience. This includes the ability to effectively communicate with technical and non-technical teams.

Advanced level skills with Microsoft Office (Excel, Word & PowerPoint)

Excellent project management skills and execution

Education

Bachelor's degree in Engineering, Business, Sales/Marketing, or related discipline with 8+ years experience preferred

Master's degree in Engineering, Business, Sales/Marketing, or related discipline with 5+ years experience preferred

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

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COVID-19 vaccines will be required for all newly hired Carrier U.S. Salaried employees.

Date Posted

09/11/2022

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