Manager, Insolvency Operations

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

The Manager, Insolvency Operations conducts effective leadership and manage day-to-day aspects of Insolvent portfolio under the responsibility of CIBC Client Account Management. Undertake activities to support tactical business initiatives including change management, performance management, coaching and development, and project management

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How You’ll Succeed 

• People Management- Develop and coach direct reports (12-15) to achieve departmental objectives through monitoring sessions, observation of business partner meetings, quality reviews, developing solution focused action plans and conducting monthly performance dialogues. Document and deliver semi-annual performance appraisals.

• Operational Strategy - Monitor and enforce all operational standards and the quality of service experienced by customers and third party business partners. Meet or exceed recovery target from the Insolvency portfolio. Ensure all processing SLAs are met including filing of Proof of Claims, counter offers, creditors meetings, recovery processing. Ensure Insolvent debts are written off within SLA. Carry out capacity planning exercise on a monthly basis to ensure the team is adequately staffed. Review and monitor service statistics, meet with relevant parties to clarify issues/resolve problems, and meet with staff monthly to review overall service quality.

• Engagement and Communication - Communicate and present information to various management levels within CIBC and external business partner organizations. Influence external business partners to accept the proposed recommendations and solutions made during an audit to improve their business functions.

Who You Are 

• You are a bold and authentic leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams 

• You can demonstrate experience in extensive knowledge of Retail Insolvency and directives governed by the OSB to manage the Retail Banking and small business Insolvency portfolios. An university degree or equivalent experience. 5-7 years relevant management experience in a credit and collections environment. Experience and expert familiarity with policies, procedures and approaches to collections & Insolvency Recovery operations

• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results 

• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard 

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability. 

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-750 Law Ave. W., E4

Employment Type

Regular

Weekly Hours

37.5

Skills

Communication, Financial Products, Group Problem Solving, People Management