Manager Integration Consulting

General Information

Ref #:

20230033648

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

Indianapolis - Indiana - United States

Description & Qualifications

Description

The Manager, Integration Consulting is responsible for all integration work and the resources assigned to that work. This role is responsible for planning, managing and successfully leading a team of consultants in integrating data for our new and existing customers.

Primary Duties and Responsibilities:• Management of a team consisting of integration consultants and/or program managers• Provide guidance to the individuals on issue troubleshooting and resolution, client interactions and scheduling conflicts• Performance management including training plans, ongoing coaching, annual reviews, career pathing, promotion readiness reviews, and goal creation• Identify and implement tool and process improvements and drive ongoing efficiencies, optimize reporting, and improve customers' experience; drive consultants to do the same• Attend process improvement and organizational readiness meetings and facilitate knowledge transfer to the team• Effectively communicate and report on integration initiatives and monthly dashboards• Highest degree of responsiveness and service to the team and our customers• Work closely across all teams to ensure all facets of the integration process are functioning efficiently, to ensure quality and customer experience is optimal, and help remove any obstacles• Serve as an escalation point to Regional/Project Managers for integration issues• Analyze customer surveys to identify quality improvements; reach out to customers when appropriate• Collaborate with team, Regional Managers, and Support Managers and provide creative solutions and recommendations on issue and risk resolution for projects• Develop and lead staffing initiatives to meet SLA• Develop and lead process improvement initiatives• Develop and lead resource and revenue assessments• Drive key department-wide initiatives • Other duties as assigned

Qualifications

Basic Qualifications: • At least 2 years managing launch, consulting, or project focused resources• At least 4 years consulting experience, preferably in the Human Capital Management Software or similar space

Preferred Qualifications:• UKG integration experience

Strong written and verbal communication skills• Proven change agent• Strong, effective decision-making and multi-tasking skills across multiple projects, each with conflicting goals, and stringent delivery deadlines• Creative problem solving skills• Strong organizational and time management skills• Organized, self-motivated, hardworking, dedicated, with a strong sense of accountability

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here .

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].