Manager, Integrations Team

About Invoca:
Invoca is the industry innovator in AI and machine learning-powered Conversation Intelligence technology. Forrester Research identified Invoca as a Leader in The Forrester Wave™: Conversation Intelligence: Sales And Marketing, Q4 2021 report, stating that "Invoca is one of the few established conversation intelligence vendors that can legitimately claim AI capabilities."
With over 300 employees, more than 2,000 customers, and nearing $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company, having raised over $100 million from Accel, Upfront Ventures, Salesforce Ventures, Morgan Stanley, and H.I.G. Growth Partners.
At Invoca, we live by our four core values:

• Figure it Out: we take ownership of our work and are given the freedom to blaze our own trails.
• Help Each Other Thrive: we foster an inclusive and humble culture that allows us to build value for both our customers and our people.
• Continuous Improvement: we challenge the status quo every day to develop creative solutions that make our products better and our customers more successful
• Light the Customer's Way: we don't just sell a product or turn on a service; we are partners and trusted advisors who support and invest in our customers and their success.

If these values resonate with you, we encourage you to come join us - we are building something special.
About the Role:
Are you a manager looking to work with an experienced leadership team whose passion for technical management is equaled only by their commitment to quality software development? Then look no further!
The Integrations Team develops and supports Invoca's custom webhooks, the library of turnkey integrations (for systems like Google Analytics, Salesforce, Slack) and a variety of real-time interfaces that enable Invoca's customers to communicate with their prospects and customers in real-time. The Integrations Team is focused on building both out-of-the box integration solutions and an extensible platform for our larger customers, to help advance their business goals.
The Integrations Team Manager facilitates this work, mentors and scales the team, increasing the utility and stability of these systems to better support our internal teams, developers and Invoca's customers.
You Have:

• Experience leading in a SaaS engineering group
• A track record of leading technical projects, maintaining features in production, and solid prioritization with a customer focused mindset
• Previous experience working closely with Product Management in an agile continuous deployment environment
• Experience mentoring, coaching and growing software engineers
• Experience with service ownership, ideally with a large number of active customers

To be successful in this role you should have some of the following:

• Knowledge of Test Driven Development and Service Oriented Architecture
• Experience creating elegant, scalable, and maintainable products and tools
• Experience with some of our core technologies like Ruby, Python, and GraphQL
• Practical (not necessarily professional) experience working with middleware vendors like Boomi, Workato, Mulesoft, Zapier, etc.
• Experience with with Internet advertising platforms like Google Adwords is very useful
• Experience working with databases through SQL or language abstraction like Ruby's Active Records is very useful
• Experience working message based systems like Kafka is very useful

Salary, Benefits & Perks:
Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our offerings:

• Paid Time Off - Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy, starting at 20 days off, for all full-time employees. We also offer 15 paid holidays, 10 days Compassionate Leave, 3 days volunteer time and more.
• Healthcare - Invoca offers a health care program that includes medical, dental and vision coverage. There are multiple plan options to choose from so you can make the best choice for yourself, partner and family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday life topics through the WorkLifeMatters program.
• Paid Family Leave - Invoca offers up to six weeks 100% paid leave for baby bonding, adoption, and caring for family members
• Paid Medical Leave - Invoca offers up to twelve weeks 100% paid leave for childbirth and medical need
• Sabbatical - We thank our long-term team members with an additional week of PTO along with a bonus after 7 years of service.
• Wellness Subsidy - In further support of your well-being, Invoca provides a wellness subsidy that can be applied to a gym membership, fitness classes and more.
• Position Base Range - $151,000.00 - $203,500.00/ plus bonus potential

DEI Statement
"Our company is committed to creating a culture that is not only grounded in continuous learning, teamwork, and customer success, but is fair, equitable, and welcoming for everyone." - Gregg Johnson, CEO
And to us, diversity, equity and inclusion means more than treating current employees well and making them feel welcome. It also means hiring people who bring different insights because of their unique demographics, ways of thinking, and prior experiences.
We intend to continue hiring great people and protecting our culture so everyone can be themselves and speak their minds. That way Invoca will always be a place filled with laughter, positivity, thoughtfulness and respect.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.