Manager IT

At AAM, the POWER is in our people. We believe that an equitable and inclusive workplace benefits everyone and that the diversity of our Associates drives creativity and innovation. Our global team of associates is made of dreamers, doers and innovators who are Bringing the Future Faster by Delivering POWER for a safer, brighter and more sustainable tomorrow.

As a member of #TeamAAM, you'll get to make a difference on day one. You'll have the opportunity to grow, embrace challenges, build your skills and bring your authentic self to work every day, all while helping to shape the future of mobility for AAMand the world.

Job Posting Title

Manager IT

Job Description Summary

The IT Manager should provide the organization with strong technical background and leadership qualities. This role must provide excellent customer service skills and supervise a team to support multiple users both onsite and remote. This position will lead Level 1 and 2 support teams. The IT Manager is responsible for leading the teams that provide day to day support for our associates and C-Suite executives.

Job Description

The IT Manager is responsible for leading the teams that provide day to day support for our associates and C-Suite executives. This leader ensures the overall service delivery is exceptional as measured by objective KPIs and dashboards. This leader maintains a strong relationship with IT operations, service management teams and business leaders.

The Manager is responsible for driving adoption of technologies to increase workforce digital dexterity and productivity. This leader supports workplace enablement processes and a cross-functional team focused on ensuring that employees have the motivation, permission and knowledge to fully exploit IT-supplied technology. This team will work closely with shared services partners such as corporate communications, facilities and line of business leaders, as well as other IT colleagues and technology vendors. The IT Manager will also be responsible for:

• Analyzing existing computer systems and making recommendations for upgrades and improvements
• Procurement and installation of end user systems, which include client software and hardware.
• Maintain and support Collaboration technology in campus conference rooms
• Understands strategic objectives of the business and support the implementation of technology solutions that provide value and help enable end user compute
• Performing tests and troubleshooting, as well as quality assurance.
• Ensuring all installations, maintenance, and upgrades are carried out on schedule and to client specifications.
• Help and participate with operating and capital expenditure budget to ensure it is consistent with overall IT and company objectives.
• Monitor and supports security processes for enterprise information system.
• Provide day to day people management which includes administrative (time and expense approvals), alignment of resources to demands of projects, recruiting, and training.
• Interact with clients to understand business needs, build relationships, and manage client satisfaction, including "white glove" treatment of our C-Suite executives.
• Manage functional area's project deliverables across the platform to ensure they are meeting the needs of the project managers and that the projects are delivered on time and within budget.
• Experience with Microsoft SharePoint Online, OneDrive file sync, and Microsoft Teams
• Experience navigating thru various challenges (resources, technology, lack of application expertise)
• Develop a talent strategy to plan for future changes and needs.
• Help and participate with operating and capital expenditure budget to ensure it is consistent with overall IT and company objectives.
• Managerial responsibilities include hiring, coaching, career planning, succession planning, and developing direct reports.
• Provides leadership and technical oversight of vendors, such as escalating open tickets and requests with vendors.
• Become a Monthly On-Call Incident Manager
• Manage Site Recycling program
• Support multiple sites, both Level 1 and 2 along with our standard 'on and off' boarding of associates
• All other duties as assigned

Required Skills and Education

• Bachelor's degree preferred
• 5+ years managing enterprise IT services, products, or projects.
• 5+ years managing or supervising associates / teams.
• Excellent interpersonal and leadership skills
• Excellent customer service
• Practical experience installing and maintaining systems is recommended.
• Strong written and verbal communication skills.
• Experience creating technology roadmaps and considering business requirements
• Experience driving technology adoption and reporting on workplace technology adoption
• Strong working knowledge of enterprise IT services, workplace technologies, and processes.
• Proven experience defining, measuring, and managing service level agreements and KPIs
• Experience with implementing and managing ITIL processes -- knowledge, incident, change, service request and major incident management

About American Axle & Manufacturing

As a leading global Tier 1 Automotive and Mobility Supplier, AAM (NYSE: AXL) designs, engineers and manufactures Driveline and Metal Forming technologies to support electric, hybrid and internal combustion vehicles. Headquartered in Detroit with nearly 85 facilities in 18 countries, AAM is bringing the future faster for a safer and more sustainable future. We work together to support our customers on global and regional platforms with a focus on quality, operational excellence and technology leadership.

With our global footprint, we are committed to building an equitable and inclusive culture that encourages, supports and celebrates the unique voices of our diverse workforce. We are AAM. Move with us, and join #TeamAAM.

AAM will not discriminate against any Associate or applicant for employment because of age, race, color, gender, religion, weight, height, marital status, sexual orientation, genetic history or information, gender identity or expression, disability, protected veteran status, national origin, or other characteristic protected by law. AAM will take affirmative action to ensure that applicants are employed, and that Associates are treated equally during employment, without regard to their age, race, color, gender, religion, weight, height, marital status, sexual orientation, genetic history or information, gender identity or expression, disability, protected veteran status, national origin, or other characteristic protected by law. For the Disabled Job Seeker: We offer reasonable accommodations for qualified disabled individuals who are applicants for employment. To request assistance or accommodations, please e-mail [email protected] . AAM is an equal opportunity/affirmative action employer.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per AAM policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that AAM will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.