Manager, IT Engineering Operations

Job Description

The Manager IT Engineering Operations provides day to day direction and vision to the AMN Engineering Team for the corporate data center infrastructure and server technologies; Ensuring availability and performance of the corporate applications and systems, establishing, and maintaining security practices consistent with AMN Policies and Procedures, and managing the day-to-day data center and server/storage operations including security and performance and efficiency.

Job Tasks:

• Work with business partners to maintain adherence to established SLAs and produce reports on performance metrics
• Maintain business partnerships with application product owners and application operations groups to ensure alignment of project results with business requirements
• Maintain compliance of server/storage technologies and installed applications related to security standards, SOX, and Joint Commission, or other governing bodies and regulations. This includes access control and security set up and configuration.
• Consistently implement AMN's enterprise application hosting strategy
• Maintain operational plans for staffing, operational metrics, proactive alerting, dashboards, capacity, and SLAs
• Maintain fixed asset control records
• Participates in the maintenance and implementation of the Enterprise DR plan
• Develop direct reports through effective communication, feedback, performance management and coaching to ensure optimal results
• Identifies and implements large scale process optimization initiatives to ensure department service excellence, operational efficiency and innovative technology strategies.
• Coordinates daily operational data center activities, including monitoring uptime, performance, backup, upgrades, patches, software releases and ongoing break/fix activities
• Drives proactive management and avoidance of service affecting issues through metrics and dashboards
• Proactively implement capacity additions to ensure availability for new initiatives
• Manage team efforts to support AMN Development and other Project Teams through infrastructure provisioning
• Implement established AMN DataCenter Engineering Team priorities relative to AMN business goals and initiatives.
• Establish and maintain DataCenter Engineering Team staffing and scheduling and On-Call rotation coverages ensuring 24x7 application and systems availability
• Coordinate and direct efforts to resolve incidents escalated by Service Desk
• Provides escalation support for Help Desk tickets, including advanced server system investigation including error reporting, event logs, problem replication
• Drives root cause analysis for any significant service interruption
• Serves as 'Severity One' Incident Manager in rotation

Internal Customers & Partners

• All AMN departments/divisions/locations
• AMN IT Development and Project Teams

External Customers

• Vendors
• Clients
• Other external business partners

Systems/Technologies

• VMWare (server virtualization)
• HPe Server Technology
• HPe Storage Area Network (SAN)
• Hosting all AMN server-based applications including AMIE, PSFT, Web, TIBCO
• Data Center Operation
• VDI (Citrix)
• Remote DataCenter Operations (Remote Lights Out Management)
• Active Directory/Azure AD

• Respect • Passion • Continuous Improvement • Trust • Customer Focus • Innovation

AMN Healthcare is an EEO/AA/Disability/Protected Veteran Employer

We encourage minority and female applicants to apply

We value professionalism in everything we do - this includes the professional presence we project as we interact with internal and external customers.